Support / Account Manager

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic agency based in South Africa is seeking a highly motivated Support/Account Manager to manage client accounts and ensure seamless onboarding. The role involves building long-term relationships and achieving high customer satisfaction. Ideal candidates will have experience in account management or estate agency and possess excellent communication skills. Join to enhance client experience and drive retention in a remote working environment.

Qualifications

• Proven experience in customer success, account management, or a sales support role.
• Previous experience as an Estate Agent is highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Manage customer accounts from the point of sale through onboarding and beyond.
• Serve as the main point of contact for clients, providing ongoing support and relationships.
• Monitor customer satisfaction and proactively address any issues.

Skills

Customer success

Account management

Sales support

Communication skills

Organizational skills

Technological proficiency

Job description

About the Role

We are seeking a dynamic and highly motivated Support/Account Manager to join our growing team. In this role, you will be responsible for managing client accounts from the point of sale, ensuring a seamless onboarding experience and ongoing client satisfaction. Acting as the primary point of contact, you will play a key role in building long-term client relationships and ensuring 100% customer retention.

This is a remote position open to candidates based in Johannesburg or Cape Town, working UK hours.

Key Responsibilities

• Manage customer accounts from the point of sale through onboarding and beyond.
• Serve as the main point of contact for clients, providing ongoing support and building strong, professional relationships.
• Work closely with the sales team to ensure smooth handovers and after-sales support.
• Monitor customer satisfaction and proactively address any issues or concerns.
• Provide guidance and troubleshooting support to ensure clients fully utilize the company's products and services.
• Collaborate with internal teams to streamline workflows and improve the overall customer experience.
• Maintain accurate and detailed records of client interactions, issues, and feedback.
• Achieve and exceed targets related to client satisfaction and retention.

Requirements

• Proven experience in customer success, account management, or a sales support role.
• Previous experience as an Estate Agent is highly desirable.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple clients, tasks, and deadlines.
• Confident and professional when dealing with clients on a daily basis.
• Technologically proficient and comfortable using a variety of software tools.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• Knowledge of social media, website management, or design tools is a plus.

Personal Attributes

• Proactive and solutions-oriented mindset.
• Strong attention to detail and commitment to following processes.
• Ability to prioritize tasks and manage time effectively.
• Comfortable working under pressure and to tight deadlines.
• No phone reticence must be confident and articulate on calls.
• Eagerness to be part of a growing department and contribute to its success from day one.

If you are passionate about delivering exceptional service and have a background in account management or estate agency, we would love to hear from you. Join us in providing a first-class customer experience and driving long-term success for our clients.