Strategic Workforce Management Manager - Forecasting

Teleperformance; Gqeberha; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading BPO company in Gqeberha is seeking a Workforce Management Manager to oversee planning, real-time management, and scheduling. The ideal candidate will have 3-5 years of experience in workforce management within a BPO. Strong analytical and Excel skills are essential for optimizing staffing levels to align with business objectives. This role involves collaborating with department managers and utilizing workforce management tools to ensure efficiency.

Qualifications

• 3-5 years of Workforce Management experience in a BPO.
• Expertise in Workforce Management tools.
• Experience working with outsourcers and stakeholders.

Responsibilities

• Forecast staffing requirements based on historical data.
• Create and oversee employee schedules.
• Monitor real-time staffing levels and adjust as needed.
• Build forecasting models and generate staffing KPIs reports.
• Collaborate with Recruitment and Training for staffing needs.

Skills

Workforce Management experience

Client interaction skills

Stakeholder engagement skills

Analytical skills

Advanced Excel skills

Education

Matric or equivalent

Tools

IEX

Verint

Genesys

Job description

A leading BPO company in Gqeberha is seeking a Workforce Management Manager to oversee planning, real-time management, and scheduling. The ideal candidate will have 3-5 years of experience in workforce management within a BPO. Strong analytical and Excel skills are essential for optimizing staffing levels to align with business objectives. This role involves collaborating with department managers and utilizing workforce management tools to ensure efficiency.