Strategic SaaS Account Manager - Zoho Champion

DSL Telecom; Somerset West; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A technology sales company in Somerset West seeks a Strategic Account Manager to enhance customer engagement through effective use of ZOHO. The role demands strong communication and analytical skills, with a focus on building relationships and maximizing client success. Ideal candidates will have a degree in a related field and a minimum of 2 years in software support within a SaaS context. Local candidates only; regular office presence required. Join a dynamic team aimed at innovation and collaboration.

Benefits

Hands-on experience

Supportive environment for skill development

Diverse range of clients and projects

Qualifications

• Minimum of 2 years of software support experience, ideally in SaaS.
• Prior account management experience is necessary.
• Excellent communication and leadership skills.

Responsibilities

• Proactively address customer needs and offer tailored solutions.
• Coach customers to maximize their success with Zoho.
• Collaborate with internal teams to improve customer experience.
• Engage with customers through various channels for deep understanding.
• Stay updated on industry trends and obtain necessary certifications.

Skills

Communication skills

Analytical thinking

SaaS proficiency

Customer engagement

Social skills

Education

Degree in Communications, Business, or Marketing

Tools

ZOHO

Job description

A technology sales company in Somerset West seeks a Strategic Account Manager to enhance customer engagement through effective use of ZOHO. The role demands strong communication and analytical skills, with a focus on building relationships and maximizing client success. Ideal candidates will have a degree in a related field and a minimum of 2 years in software support within a SaaS context. Local candidates only; regular office presence required. Join a dynamic team aimed at innovation and collaboration.