Strategic Customer Ops Lead - 5G Networks Delivery

People Source; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in Johannesburg seeks a Customer Operations Manager to lead C-Level engagement and execute group strategy. The role involves managing profitable Networks business, overseeing portfolio through its lifecycle, and ensuring effective stakeholder and customer relationships. Ideal for candidates with a strong background in account management and business development. This position offers an opportunity to drive strategic execution across affiliates.

Responsibilities

• Lead proactive business development and management of resources for profitable Networks business.
• Own the Networks Roll-out Services Portfolio throughout its lifecycle.
• Be accountable for account, business, portfolio, project operations, and delivery.
• Ensure healthy financials and manage stakeholder and customer relationships effectively.

Job description

As a Customer Operations Manager at the Group level, you will be responsible for leading C-Level engagement and defining and executing the group delivery strategy. Your role will ensure seamless execution across affiliates while benchmarking and aligning costs and delivery strategies. You will also oversee all financials related to the Customer Unit.

Key Responsibilities

• Lead proactive business development and management of resources to secure short- and long-term profitable Networks business.
• Own the Networks Roll-out Services Portfolio throughout the entire lifecycle.
• Be accountable for end-to-end account, business, portfolio, project operations, and delivery.
• Ensure healthy financials and manage stakeholder and customer relationships effectively.