Strategic Client Services Operations Lead

NTT; Durban; On-site; ZAR 600 000 - 700 000; Full time

Job summary

A leading technology services provider in Durban is seeking a Client Services Operations Manager to oversee service delivery across client contracts. This role involves managing the implementation of operational activities to enhance service delivery, ensuring compliance with service levels, and fostering stakeholder relationships. Candidates should have extensive experience in managed services and a solid understanding of IT operations, along with strong communication skills. This is an on-site position, ideal for those committed to client satisfaction and operational excellence.

Qualifications

• 8 years experience in service delivery within a large-scale technology services environment.
• Extensive experience in managed services and service delivery environment.
• Solid management and leadership experience.
• Working knowledge of ITIL.
• Excellent presentation and communication skills.

Responsibilities

• Manage the Service Delivery process.
• Implement stakeholder engagement and communications plans.
• Ensure service delivery meets agreed service levels.
• Review operational effectiveness and implement improvements.
• Develop and maintain client and stakeholder relationships.

Skills

Excellent customer service focus

Excellent communication skills

Organizational skills

Analytical problem-solving

Ability to work under pressure

Education

Information Technology Certificate or equivalent

ITIL foundation certification

Job description

A leading technology services provider in Durban is seeking a Client Services Operations Manager to oversee service delivery across client contracts. This role involves managing the implementation of operational activities to enhance service delivery, ensuring compliance with service levels, and fostering stakeholder relationships. Candidates should have extensive experience in managed services and a solid understanding of IT operations, along with strong communication skills. This is an on-site position, ideal for those committed to client satisfaction and operational excellence.