Strategic Account Manager - SaaS

DSL Telecom; Somerset West; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A technology sales company in Somerset West seeks a Strategic Account Manager to enhance customer engagement through effective use of ZOHO. The role demands strong communication and analytical skills, with a focus on building relationships and maximizing client success. Ideal candidates will have a degree in a related field and a minimum of 2 years in software support within a SaaS context. Local candidates only; regular office presence required. Join a dynamic team aimed at innovation and collaboration.

Benefits

Hands-on experience

Supportive environment for skill development

Diverse range of clients and projects

Qualifications

• Minimum of 2 years of software support experience, ideally in SaaS.
• Prior account management experience is necessary.
• Excellent communication and leadership skills.

Responsibilities

• Proactively address customer needs and offer tailored solutions.
• Coach customers to maximize their success with Zoho.
• Collaborate with internal teams to improve customer experience.
• Engage with customers through various channels for deep understanding.
• Stay updated on industry trends and obtain necessary certifications.

Skills

Communication skills

Analytical thinking

SaaS proficiency

Customer engagement

Social skills

Education

Degree in Communications, Business, or Marketing

Tools

ZOHO

Job description

Overview

We are looking for a tech savvy Strategic Account Manager who possesses a strong drive for results to join our software department. Your position will be key to our growth strategy and you will work closely with our key customers, helping them use ZOHO to its full potential.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Strategic Account Manager should engage with customers, maximise value, and create strategies to grow our customer base.

About DSL Telecom

DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate.

What’s In It for You

• Hands-on experience and a chance to learn from the best.
• Becoming proficient in one of the leading SaaS platforms in the industry.
• A supportive environment where you can develop your skills and grow your career.
• A chance to work with a diverse range of clients and projects.
• Build valuable connections and skills within the technology sectors.

What You\'ll Do As A Strategic Account Manager

• Proactively address customer needs by offering personalised onboarding, training, and innovative solutions tailored to their requirements.
• Coach customers at both individual and group levels to become proficient in Zoho products, promoting self-sufficiency and maximising their success.
• Collaborate with Sales, Marketing, and Product teams to ensure a consistent and high-quality experience for customers while advocating for their needs and providing continuous feedback for improvement.
• Engage with customers through various channels, including travel, phone, email, and onsite visits, to understand their needs deeply and assist them in leveraging Zoho to its fullest potential.
• Strive for mastery in the Zoho platform and SaaS industry by staying updated on best practices, trends, and obtaining certifications through training programs.

What We\'re Looking For In A Account Manager

• A degree in Communications, Business, Marketing, or a related field, or equivalent qualification.
• Possess a minimum of 2 years of software support experience, with at least 2 years in a SaaS environment.
• Prior experience in account management or a track record of enhancing customer satisfaction, adoption, and retention is necessary.
• Exhibit proven experience with application or internet-based customer support, along with the ability to efficiently self-manage within multiple systems.
• Possess excellent communication skills, demonstrate a positive attitude, showcase leadership qualities, and exhibit a love for learning and teaching.

Requirements

• You will need to be based in the Somerset West or surrounding area. You\'ll need to be in DSL Telecom’s office in Somerset West on a regular basis so we are open to local candidates only!
• A valid driver\'s license with access to a car for travel to customer locations.

You\'ll join a team that values collaboration, innovation, and hard work. If you\'re prepared to leave your mark in the software space, we\'re eager to hear from you!