Strategic Account Manager

GBS; KwaZulu-Natal; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A dynamic tech company located in KwaZulu-Natal is seeking a Strategic Account Manager to manage and grow key strategic accounts. This role involves driving user acquisition, revenue growth, and client satisfaction through strategic planning and collaboration with various departments. The ideal candidate should possess a Bachelor's degree in a relevant field and experience in digital account management.

Qualifications

• 3–7 years’ experience in strategic account management or key client management.
• Proven track record in driving growth in digital products or apps.
• Experience communicating and reporting at executive level.

Responsibilities

• Develop and execute strategic account plans to drive app adoption.
• Manage relationships with key clients; identify expansion opportunities.
• Implement data-driven strategies to optimize account performance.

Skills

Strategic planning and execution

Client relationship management

Executive-level communication and reporting

Cross-functional collaboration and departmental coordination

Data-driven decision-making

Problem-solving and conflict resolution

Project and time management

Proficiency with CRM systems

Education

Bachelor’s degree in Business, Marketing, Sales, or related field

Tools

CRM systems

Analytics platforms

Reporting tools

Job description

Overview

The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross-functional collaboration, executive-level communication, and coordinating multiple departments to enhance account performance and operational efficiency.

Responsibilities

• Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.

• Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.

• Implement data-driven strategies to optimize account performance and exceed targets.

• Conduct strategic client meetings and deliver tailored app solutions.

• Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.

• Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.

• Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.

• Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.

• Analyze client accounts to identify development areas and propose actionable growth strategies.

• Monitor market trends, competitor apps, and industry developments to inform account strategies.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field.

• 3–7 years’ experience in strategic account management, digital account management, or key client management.

• Proven track record in driving growth in digital products or apps.

• Experience communicating and reporting at executive level (Exco).

• Strong analytical, communication, negotiation, and interpersonal skills.

• Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Skills and Competencies

• Strategic planning and execution

• Client relationship management

• Executive-level communication and reporting

• Cross-functional collaboration and departmental coordination

• Data-driven decision-making

• Problem-solving and conflict resolution

• Project and time management

• Proficiency with CRM systems, analytics platforms, and reporting tools

Key Performance Indicators (KPIs)

• Revenue growth and achievement of app-related sales targets

• Account retention and client satisfaction rates

• Increased app adoption and user engagement from key accounts

• Successful implementation of strategic account plans

• Effective collaboration with internal teams and partners

• Identification and development of key areas for account and operational improvement

• Clear and actionable reporting to Exco on account performance and strategic initiatives

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.