Store Service & Operations Lead

Clicks Group Limited; Benoni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in South Africa is looking for a Service Advisor to ensure service excellence at the point of sale. The candidate should have Grade 12 and experience in a customer-facing role within retail operations. Responsibilities include managing stock and cash, training staff, and resolving customer queries. Strong communication and problem-solving skills are essential. This is a permanent role with market-related remuneration, based in Benoni.

Qualifications

• Grade 12 is essential.
• 1 year of experience in a customer-facing role in a retail environment.
• Numeracy and stock management experience required.

Responsibilities

• Ensure fast and efficient customer service and POS activities.
• Manage stock and cash safely to minimize shrinkage.
• Train and motivate shop assistants/cashiers to ensure service excellence.

Skills

Understanding of financial management principles

Retail/FMCG background

Knowledge of customer service excellence

Good communication skills

Problem-solving skills

Strong customer orientation

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A leading retail company in South Africa is looking for a Service Advisor to ensure service excellence at the point of sale. The candidate should have Grade 12 and experience in a customer-facing role within retail operations. Responsibilities include managing stock and cash, training staff, and resolving customer queries. Strong communication and problem-solving skills are essential. This is a permanent role with market-related remuneration, based in Benoni.