Store Manager

Mr Price Group; Klerksdorp; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Klerksdorp is seeking a Store Manager to lead daily operations, manage stock, and drive sales growth while ensuring exceptional customer service. The ideal candidate will have at least 3 years of store management experience and must be proficient in MS Office. You'll be responsible for overseeing store performance and ensuring compliance with policies. The position offers opportunities for leadership development and team growth.

Qualifications

• 3 years of Store or Assistant Store Management experience preferably in a similar style of retail store.
• Proficiency in MS Office is essential.

Responsibilities

• Lead and manage daily operations of the store.
• Ensure stock is accurately received and unpacked.
• Analyze sales and profitability reports to enhance performance.
• Conduct compliance checks to enforce overall compliance with policies.
• Drive team performance and development.

Skills

Sales & service management

Communication skills

Budgeting

Retail trade

MS Office proficiency

Education

Grade 12

Job description

Overview

Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Qualifications

• Grade 12
• 3 Years’ of Store or Assistant Store Management experience preferably in a similar style of retail store
• Sales & service management
• Budgeting
• You are proficient in MS Office
• Communication skills
• Retail trade
• Brand, customer & product understanding

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Responsibilities

• Stock Management
  • Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
  • Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
  • Oversee the overall maintenance of the stockroom to meet housekeeping standards.
  • Authorize write-offs, breakages, recalls, and returns.
• Sales Growth & Profitability
  • Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
  • Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).
• Risk Management
  • Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.
• Customer Experience Management
  • Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
• Leadership & Development
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
  • Recruit, administer & manage performance in accordance with company policies and procedures.