Store Manager Miladys Laguna Mall

Mr Price Group; Langebaan; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in Langebaan is seeking a strong and vibrant Store Manager to oversee daily operations and drive sales growth. The ideal candidate will have at least 3 years of managerial experience in retail, possess excellent communication skills, and have a strong understanding of customer experience processes. This role demands leadership and development of the store team to meet company objectives.

Qualifications

• 3 years’ experience in a store managerial position.
• Ability to analyze sales and profitability reports.
• Understanding of customer experience processes.

Responsibilities

• Lead and manage the daily operations of a store.
• Analyze sales & profitability reports to drive action plans.
• Ensure compliance through defined processes and audits.

Skills

Communication skills

Sales & service management

Computer literacy

Brand understanding

Customer understanding

Product understanding

Education

Grade 12 (NQF Level 4) or equivalent

Job description

We’re looking for a strong, vibrant and self- disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

• Stock Management:
  • Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
  • Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
  • Oversee the overall maintenance of the stockroom to meet housekeeping standards.
  • Authorize write offs, breakages, recalls and returns.
• Sales Growth & Profitability:
  • Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
  • Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).
• Risk Management:
  • Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
• Customer Experience Management:
  • Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
• Leadership & Development:
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
  • Recruit, administer & manage performance in accordance with company policies and procedures.

Qualifications

• Grade: 12 (NQF Level 4) or equivalent
• 3 Years’ experience in a store managerial position.
• Sales & service management.
• Computer literacy.
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.