Store Manager

MR DIY South Africa; City of Johannesburg Metropolitan Municipality; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail company in Johannesburg is looking for a dynamic Store Manager to lead customer-centric strategies and ensure profitability. The ideal candidate should have 5 to 10 years of retail management experience and strong business acumen. Responsibilities include implementing store strategies, driving sales performance, and fostering a customer-first culture. A proactive approach to team development and compliance with store safety standards is essential.

Qualifications

• 5 to 10 years’ experience in store/retail management.
• 3 to 4 years' sales and service management experience.
• Experience in budgeting and recruitment.

Responsibilities

• Create and implement store strategies aligned with company vision.
• Drive profitability through sales and margin improvements.
• Lead staff to deliver exceptional customer experiences.
• Analyze customer behavior for sustainable growth.
• Drive recruitment, training, and development of the team.
• Ensure compliance with health and safety policies.

Skills

Customer-centric approach

Strong business acumen

Excellent communication skills

Problem-solving skills

High computer literacy

Education

Grade: 12 / NQF Level 4

Job description

Are you ready to take the lead and create enchanting shopping experiences for our customers? If you're a dynamic, creative, and customer-centric individual, we have the perfect opportunity for you as a Store Manager at MR DIY.

Job Responsibilities

Develop & Execute Store Strategies

• Create and implement store strategies aligned with the company’s vision
• Analyze market trends, competitors, and customer needs, implementing actionable plans
• Ensure team alignment with store and departmental strategies to deliver exceptional results

Achieve Financial Targets

• Drive profitability through sales and margin improvements
• Implement shrinkage control, expense management, and obsolescence plans
• Monitor performance to achieve and ensure accurate financial reporting

Customer-Centric Leadership

• Foster a customer-first mindset and service-oriented culture in the store
• Lead by example, ensuring staff deliver exceptional customer experiences
• Develop and execute in-store activities/events to engage and energize both staff and customers

Market Growth

• Analyze customer behavior and footfall, implementing plans for sustainable growth
• Conduct price surveys, ensure price competitiveness, and develop strategies to increase market share
• Build and maintain relationships with key customers to enhance profitability

People Management

• Develop a team strategy to support recruitment, training, and development
• Implement succession planning and ensure career development discussions for high-potential employees
• Drive transformational leadership practices and effective performance management

Risk & Compliance Management

• Maintain a safe environment for customers and staff by adhering to all health and safety policies
• Ensure compliance with applicable laws, policies, and internal controls
• Develop and practice emergency contingency plans

Job Requirements

• Grade: 12 / NQF Level 4
• 5 to 10 years’ experience in a store /retail management experience
• 3 to 4 years' sales and service management
• Has budgeting, recruitment and retail trade experience
• High computer literacy
• Excellent communication and interpersonal skills
• Good brand, customer and product understanding
• Strong business acumen and problem-solving skills
• Has good passion for customer service
• Able to work in Malaysia for 2 months for training