Store Manager BWH Bloemfontein

Builders: Warehouse, Express, Trade Depot, Superstore; Bloemfontein; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail company in Bloemfontein is seeking a Senior Store Manager. This individual will develop and implement strategic plans to drive profitability and enhance customer satisfaction. The ideal candidate has 5-10 years of experience in retail management and excellent analytical skills to maximize performance. Strong leadership capabilities and advanced proficiency in MS Office are essential. The role involves creating a customer-centric environment and ensuring compliance with safety standards.

Qualifications

• 5-10 years of senior management experience in retail.
• Expertise in analyzing financial records for profitability.
• Advanced computer skills, particularly in MS Office.

Responsibilities

• Develop store strategies aligned with company objectives.
• Achieve financial targets through effective management.
• Create a high-energy customer-centric environment.
• Grow market share through customer engagement.
• Manage risk and compliance with safety protocols.

Skills

Analytical skills

Leadership

Customer service orientation

Communication skills

Education

Grade 12/ Matric

Relevant tertiary qualification

Tools

MS Office

SAP

Job description

Summary

The effective management of assets to ensure the sustainable achievement of continuously growing profit targets and to contribute positively towards the overall success of the Builders Warehouse brand in terms of customer perceptions and the achievement of Group profit targets.

Functions / Responsibilities

Development of a store strategy in alignment to BWH strategy

• Analyse competitors and customer needs in the market that the store competes in and action resulting out of the analysis.
• Ensure clear identification, clarification and implementation of store strategy and departmental strategies in line with company strategy, ensuring full understanding of these within teams.
• Review implementation of strategy and take corrective action to address problems/ amend/ update action on strategic plans, as needed.
• Enhance the company profile through participating in business forums and involvement in community projects and drive business development implementation of action plans to action customer recruitment and improve customer spend
• Submit monthly reports on all relevant information to the regional operations manager

Achieve financial targets

• Achieve agreed financial budgets and targets through implementation of plans to achieve maximum profitability
• Sales and margin plans, that proactively identify opportunities to improve sales and margins and reactively address shortcomings to improve
• Shrinkage control and obsolescence plans, that proactively have controls in place that reduce risk and reactively address shortcomings and opportunities
• Expense control and personnel cost plans, including budget formulation
• Achieve PBIT growth targets that ensure incentives are achieved
• Ensure effective SRM reporting

Create and maintain a high energy, customer-centric and service-oriented climate

• Drive the Builders Formula for success by ensuring action plans are put in place, communicated and driven effectively by all employees effectively
• Drive an improvement in the stores annual BUA engagement survey score
• Lead by example in demonstrating that customer service and customer satisfaction is of primary importance
• Ensure that store is appropriately structured and staffed to achieve levels of customer service in line with strategy and promise to customers – ensure effective use of staff scheduling
• Ensure managers have technical and leadership competence to effectively direct, guide, inspire and energise subordinates and are doing so
• Ensure staff selected for positions are of the calibre to provide superior levels of performance and customer service – ensure objectivity and fairness in selection decisions
• Ensure all staff are fully competent in the knowledge and skills required to perform their duties effectively and provide superior customer service
• Ensure on-going development of self, managers and staff (managerial and technical skills, product knowledge, business processes, policies, etc.); ensure competent use of Interaction Management (IM) skills/process (e.g. performance coaching), and ensure effective use of Group Training programs/facilities
• Ensure managers and staff are always fully informed of and focused on delivery of priorities, results, achievements, etc., through use of PDRs, staff meetings, Interaction Management “1 to1’s”

• Ensure all staff are continuously encouraged to participate in finding/implementing ways to do things better – e.g. use of PDRs and ‘How can we do it better today’
• Ensure that sub-standard performance, breaches of rules / policy, etc., is dealt with quickly and appropriately
• Plan and execute in-store activities/events to create excitement and raise energy and customer orientation of staff

Grow Market share within the market that the store competes

• Analyse customer footfall and develop plans to ensure sustainable growth
• Analyse basket value and develop plans to ensure sustainable growth
• Measure levels of customer satisfaction continuously
• Ensure store is appropriately ranged and stocked – in terms of quantity and balance – to achieve sales objectives
• Ensure staff are correctly trained and motivated to provide superior customer service
• Conduct regular price surveys and ensure price competitiveness
• Ensure key customers are identified and appropriately “managed” to maintain/increase their purchases and profitability
• Ensure external representatives are effective in servicing existing customers and sourcing new customers
• Keep abreast of developments/trends in local market and plan and execute activities to mitigate risks and exploit opportunities identified
• Plan and execute promotions/specials and events/activities to generate excitement

Management of people

• Develop strategy that supports group goals of being the most attractive retailer to work for that includes
  • Selection and Recruitment
  • Succession
  • Training and Development to deliver current needs and future requirements
• Ensure that the team structure is resourced by motivated and empowered staff and lead by sound performance management and transformational leadership practices
• Engage in Talent Management
• Develop Individual Development Plans to enable employee career plans
• Ensure Career development discussion and plans are in place for all high flyers and that the necessary development is being driven.
• Manage non-performance through performance process
• Manage Team Delivery based on performance plans
• Foster team building
• Ensure optimum staffing levels are maintained

Manage Risk and compliance

• Develop strategy that supports group goals of delivering a safe environment for both customers and staff
• Emergency planning and compliance
• Ensure all applicable laws, policies and rules are obeyed
• Ensure all role players have been trained and have a clear understanding of both Interpretation and Application across all aspects of health and safety
• Ensure all emergency contingency plans are in place, known to staff and are practiced

Requirements

• Grade 12/ Matric
• Relevant tertiary qualification
• 5-10 years related experience at Senior management level in a retail environment
• Expert ability to analyze retail financial records to maximize profitability
• Advanced Computer skills – in all MS packages
• Experience with SAP an added advantage