Store Manager

The Foschini Group; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An international retail group in Cape Town is seeking a Store Manager to drive store performance and ensure customer satisfaction. The role includes staff management, achieving sales targets, and implementing merchandising strategies. Ideal candidates should have a Matric certificate and 3 years of retail experience, with at least one year in a leadership role. This position offers growth opportunities in a dynamic environment focused on customer experience.

Qualifications

• 3+ years retail experience with 1 year in a store leadership role.

Responsibilities

• Drive turnover to meet targets.
• Control expenses effectively.
• Manage stock losses to meet company standards.
• Lead recruitment and development of staff.
• Execute in-store merchandising strategies.
• Ensure customer satisfaction.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Customer-Focused Approach

Managing the Sales Process

Builds Customer Loyalty

Strategic Sales Planning

Effectively Presents Solutions

Education

Matric certificate

Job description

Store Manager (40hr) - G-Star Raw - Canal Walk - Cape Town

Western Cape, South Africa

Job Description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

G-Star RAW offers authentic denim wear and is renowned for its fusion of high-level craftsmanship with street-level edge. With a hardcore denim philosophy, G-Star pushes the boundaries of what denim is capable of, and never settles for anything less than the best.