Store Manager

Headhunters; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A recruitment agency is seeking an experienced Store Manager in Cape Town. The role involves overseeing retail operations, ensuring compliance, and enhancing customer service. Requirements include a diploma in Business Administration and significant supervisory experience. The ideal candidate should have a strong understanding of retail practices and leadership skills to develop a high-performing team.

Qualifications

• 5 years' experience in Retail Sales or Marketing.
• At least 3 years at Supervisory level.
• Understanding of health, safety, and environmental standards.

Responsibilities

• Develop and implement strategic operational plans for the store.
• Manage pricing policies and promotional activities.
• Build and maintain strong customer relationships.

Skills

Retail Sales Experience

Supervisory Skills

Computer Literacy

Knowledge of Compliance

Understanding of Retail Operations

Education

Diploma in Business Administration

Bachelor’s Degree in Business Administration

Job description

Overview

Our client in the manufacturing industry is seeking to appoint an experienced Store Manager to join their team based in Maitland, Cape Town.

Requirements

• Diploma in Business Administration, Sales, or Marketing (NQF 6).

• Advantageous: Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF 7).

• 5 years’ experience in Retail Sales or Marketing.

• At least 3 years at Supervisory level.

• Computer literacy (MS Office Suite and other relevant systems).

• Knowledge of compliance, risk management, and financial controls.

• Understanding of retail operations and marketing practices.

• Knowledge of health, safety, and environmental standards.

Responsibilities

Responsibilities, but not limited to:

1. 1. Retail Store Management (50%)

   • Develop, recommend, and implement strategic and operational plans for the store.

   • Identify customer requirements and ensure availability of merchandise and services.

   • Manage pricing policies, promotional activities, and clearance sales.

   • Study trends, review financial and operating statements, and apply findings to improve profitability.

   • Implement effective merchandising, advertising, and display strategies.

   • Maintain security systems to safeguard stock, employees, and customers.

   • Ensure the store is safe, clean, and compliant with legal requirements.

   • Schedule and assign employees, monitoring work progress and results.

2. 2. Compliance (10%)

   • Operate within controls and procedures to ensure integrity of The Company.

   • Identify and monitor risks within the store and maintain a risk register.

   • Report discrepancies or areas of concern to management.

   • Ensure compliance with regulations, policies, and frameworks to prevent fruitless, wasteful, or irregular expenditure.

   • Adhere to Health, Safety, and Environmental standards, ensuring employees are trained and compliant.

3. 3. Customer Service Management (20%)

   • Build and maintain strong relationships with internal and external customers.

   • Represent The Company at stakeholder meetings.

   • Identify and resolve customer-related issues promptly and with integrity.

   • Uphold service level agreements and compliance standards.

4. 4. Staff Supervision (10%)

   • Ensure all employees have signed performance agreements.

   • Conduct quarterly performance appraisals.

   • Work with HR to identify development needs and implement training plans.

   • Drive continuous employee training and development.

   • Address employee relations matters fairly and promptly.

5. 5. Cost and Financial Control (10%)

   • Contribute to the annual budget preparation process.

   • Monitor and control expenditure within budget limits.

   • Identify and implement cost-saving initiatives.

   • Prevent wasteful expenditure through effective financial oversight.

Please note that if you do not receive a response within Two weeks of applying you may consider your application unsuccessful.