Sr Account Executive Enterprise

Genesys Cloud Services, Inc.; Johannesburg; Hybrid; ZAR 600 000 - 900 000; Full time

Job summary

A global technology firm is seeking a Sr Account Executive for their Enterprise African Market team. The role involves managing key accounts, developing relationships, and driving revenue growth by selling complex software solutions. Ideal candidates should have a Bachelor's degree and up to 10 years of experience in sales, particularly in Enterprise SaaS. Fluent English, strong presentation skills, and a proactive approach are essential. This position offers flexible working arrangements in Johannesburg.

Benefits

Flexible working arrangements

Impactful role with ownership

Great benefits and perks

Qualifications

• Proven experience in key account management and business development.
• Up to 10 years of professional sales experience.
• Strong success orientation and customer service enthusiasm.

Responsibilities

• Manage sales opportunities across Enterprise business segments.
• Develop and maintain relationships with key account clients.
• Position and sell Genesys solutions in the African market.

Skills

Consultative sales

Relationship building

Complex software solutions

Sales pipeline development

Cross-functional team orchestration

Education

Bachelor's degree in computer sciences, business, or similar

Tools

Experience with Enterprise SaaS solutions

Job description

Sr Account Executive Enterprise page is loaded## Sr Account Executive Enterpriselocations : Johannesburg (Flexible)time type : Full timeposted on : Posted 8 Days Agojob requisition id : JR Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6, people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.If you said yes, then we would love to hear from you!

The Role :

Genesys is hiring a professional for a Sr Account Executive role in the Enterprise African Market team, to address respective markets with our CX portfolio.

At Genesys, our Sr Account Executive are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments.

In this role you act as a consultative sales professional, take ownership for dedicated key accounts, position the full Genesys solution portfolio, develop and manage a sales pipeline, secure net-new business and drive revenue growth in a defined key account setup.

In co-working with other Account Executives as well as a Sales Leader & Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.The Sr Account Executive ´s main goal is to achieve an annual sales target together with his AE colleagues by converting as many key account opportunities into won business as possible.

Once an opportunity has been closed, the Account Team ´s role is to engage with the appropriate internal cross functional team (PS, CSM, TAM and Renewal Team) to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.

What we look for and expect from the right individual is :

• Bringing in, developing and maintaining relationships with key account clients • Being part of numerous complex and consultative sales engagements • Selling complex software solutions to Enterprise customers • Jointly developing account and opportunity plans based on MEDDPICC• Generating sales driven pipeline by having a strong outbound / outreach cadence on weekly basis • Orchestrating a cross functional team and partner ecosystem • Identifying customer / project demands and mapping to the Genesys portfolio • Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles • Taking revenue responsibility and carrying of a sales quota

Required qualifications :

• Bachelor's degree in computer sciences, business, Business Administration, Marketing or similar education • up to 10 years of professional sales experience – ideally in Key Account Management and Hunting • Experience in positioning and selling Enterprise SaaS solutions (CX experience is a plus) • Enthusiasm for customer service and customer experience management • Maximum demands on the quality of your work as well as a high degree of sales and customer orientation • Strong knowledge of the tech ecosystem in the African market • Committed, proactive, result-oriented and team player• Self-assured appearance and pronounced presentation skills• Fluent English • Strong success orientation • Willingness to travel frequently (up to 30%)

Why Genesys : Genesys empowers organisations to deliver the best customer and employee experiences through cloud, digital and AI-driven solutions.

Through our market-leading platform in over countries, we're helping our customers drive loyalty, transform their operations and grow.

About Genesys :

Genesys empowers more than 8, organizations worldwide to create the best customer and employee experiences.

With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.

As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit .

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Genesys is an equal opportunity employer committed to fairness in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.