Spa Team Leader

Sun International; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading wellness company in Cape Town is seeking a Spa Team Leader to oversee spa operations and ensure exceptional service and treatment quality. The ideal candidate will coordinate daily staff activities, monitor guest satisfaction, and provide training to maintain high standards in a relaxing atmosphere. Experience in spa management and strong leadership skills are essential. This role also involves regular guest interactions and addressing any concerns effectively to enhance their experience.

Qualifications

• Experience in spa or wellness environments.
• Strong leadership and team management skills.
• Ability to handle guest complaints effectively.
• Understanding of health and safety regulations.

Responsibilities

• Coordinate daily operations and manage therapist schedules.
• Monitor treatment quality and guest satisfaction.
• Onboard new team members and provide training.
• Ensure cleanliness and hygiene protocols are met.
• Conduct performance check-ins and audits.
• Deliver treatments during peak demand.

Job description

Job Purpose The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

• Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation.
• Monitor treatment quality and guest feedback to ensure consistent standards of service.
• Ensure all treatment rooms and public areas are clean, well‑stocked, and maintained according to hygiene protocols.
• Provide day‑to‑day guidance, support, and motivation to the therapist team.
• Assist with onboarding of new team members, ongoing training, and upskilling.
• Conduct regular check‑ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement.
• Address minor team issues or concerns and escalate more complex matters to the Spa Manager.
• Act as a visible and approachable point of contact for guests during their visit.
• Handle guest complaints, special requests, and VIP needs with professionalism.
• Promote a calm, relaxing, and welcoming spa atmosphere.
• Support upselling of retail products and spa packages in collaboration with the front desk team.
• Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking.
• Conduct room and treatment quality audits and report on service consistency.
• Ensure proper usage and maintenance of spa equipment and supplies.
• Ensure adherence to health, safety, and sanitation regulations across the spa.
• Conduct regular checks on therapist grooming, hygiene, and service readiness.
• Participate in team briefings, audits, and quality assurance reviews.
• Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand.