Spa Team Lead: Elevate Guest Experience & Operations

Sun International; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading wellness company in Cape Town is seeking a Spa Team Leader to oversee spa operations and ensure exceptional service and treatment quality. The ideal candidate will coordinate daily staff activities, monitor guest satisfaction, and provide training to maintain high standards in a relaxing atmosphere. Experience in spa management and strong leadership skills are essential. This role also involves regular guest interactions and addressing any concerns effectively to enhance their experience.

Qualifications

• Experience in spa or wellness environments.
• Strong leadership and team management skills.
• Ability to handle guest complaints effectively.
• Understanding of health and safety regulations.

Responsibilities

• Coordinate daily operations and manage therapist schedules.
• Monitor treatment quality and guest satisfaction.
• Onboard new team members and provide training.
• Ensure cleanliness and hygiene protocols are met.
• Conduct performance check-ins and audits.
• Deliver treatments during peak demand.

Job description

A leading wellness company in Cape Town is seeking a Spa Team Leader to oversee spa operations and ensure exceptional service and treatment quality. The ideal candidate will coordinate daily staff activities, monitor guest satisfaction, and provide training to maintain high standards in a relaxing atmosphere. Experience in spa management and strong leadership skills are essential. This role also involves regular guest interactions and addressing any concerns effectively to enhance their experience.