Software Product Sales Specialist

Axiz; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading IT distribution company in Gauteng is seeking a proactive individual to manage customer engagement and promote product sales. Ideal candidates will have at least 2 years of sales experience in the IT industry as well as strong account management skills. The role involves building client relationships and providing technical advice, ensuring customer satisfaction, and reporting on sales activities. Competitive compensation and opportunities for personal growth are offered.

Qualifications

• 2 years sales experience in the IT industry is essential.
• Experience selling to large corporate customers is preferred.
• Account management experience is essential.

Responsibilities

• Manage customer engagement to maximize client experience.
• Promote sales through personal visits, calls, and marketing events.
• Increase overall customer satisfaction and report on activities.

Skills

Customer engagement management

Analytical thinking

Business development

Technical advice on products

Account management

Education

Matric certificate with exemption

Marketing or commerce degree or diploma

Tools

MS Office Suite

Job description

Introduction

Our commitment to our stakeholders is to be the best and most successful distributor in our region.

We strive towards this goal by being the most valued channel for our partners and by contributing to the growth and profitability of our shareholders, staff, vendors, channel partners and their customers. Axiz is an equal opportunity employer, and this position will be filled in accordance with our current Employment Equity practices. The purpose of the role is to promote the sale of products by developing client relationships, increasing the skill level within Axiz staff and clients and advising clients in the configuration and pricing of the solutions.

Duties & Responsibilities

• Professionally and efficiently manage customer engagement with a view to maximizing the client experience.
• Report on lost deals with reasons and pending deals (pipeline).
• Display accuracy regarding messages, quotes, orders and information given.
• Answer customer queries, offer product information.
• Consult with clients to establish the needs of their business.
• Ensure customer expectations are met – order taking and delivery.
• Increase overall customer satisfaction of new and existing customers' base to be effective in solving challenges that arise and need to be solved for the customers.
• Report weekly on all activities wins and losses.
• Promote the sale of products effectively and efficiently to customers via personal visits, telephone and email contact, marketing and training events.
• Prospect for new customers and generate interest in products with clients currently not reselling from Axiz.
• Identify and develop under‑performing customers.
• Work closely with the vendor on deals / tenders to ensure they are secured for Axiz and its resellers.
• Involve the Vendor and sales in customer meetings, be tactful in the approach and follow through with at least three key action points per meeting.
• Work closely with resellers, understand their targets from the vendor and gain majority market share within their businesses.
• Provide first‑level technical advice on products and keep customers informed of new developments in product set.

Desired Experience & Qualification

• Matric certificate with exemption (essential).
• Marketing or commerce degree or diploma (preferred).
• 2 years sales experience in the IT industry (essential) & IT distribution (preferred).
• 2 years sales experience selling to large corporate customers (preferred).
• Account management experience (essential).
• Technical Competencies: MS Office Suite (Intermediate – essential).
• Building and maintaining relationships with existing and new business partners.
• Business development and program management within allocated business partner accounts.
• Recruitment and enablement of business.
• Account planning and performance analysis.
• Facilitating technical and brand sales training for business partners.
• Facilitating and assistance with marketing events to generate leads for business partners.
• Behavioral Requirements: Analytical thinking & decision making, Business acumen, Action orientation, Drive for results, Composure, Customer Focus, Self‑Development.