Social Media Manager

ContactPoint360; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing BPO is seeking a vibrant culture ambassador in Durban. This role involves making employees feel valued, running engagement programs, and showcasing Durban's energy across social media. Ideal candidates are people-centric with experience in culture and engagement. You’ll have the opportunity to influence how clients perceive the brand while building an exciting work environment. Join the movement and help shape the future of our Durban site.

Benefits

Career growth opportunities

Dynamic work environment

Focus on employee engagement

Qualifications

• 3–7 years in social, culture, engagement, or marketing.
• Experience in BPO, CX, startups, or energetic environments.
• Comfortable holding a phone and running events.

Responsibilities

• Talk to people and celebrate wins daily.
• Manage engagement and recognition programs.
• Create an environment people want to join.

Skills

People engagement

Emotional intelligence

Social media skills

Event management

Creativity

Job description

This is not a desk job. This is a heartbeat job.

Read This First

If you’re looking for a “post-schedule-and-log-off” role this is not for you.

If you live on social, love people, feel energy in rooms, and know culture is the game — keep reading.

We just opened our Durban site.

Now we need someone to turn it into a movement.

Not content.

Not HR.

Not vibes-only.

Culture that performs.

Storytelling that converts.

People who feel proud as hell to be here.

The Mission

Your job is simple (and very hard):

Make employees feel seen, valued, and fired up

Make South Africa feel proud of Durban

Make clients say: “Yeah… THAT’S where we should grow.”

If you win internally, the brand wins externally.

That’s the game.

What You’ll Actually Do

Be on the Floor. Every Day.

• Talk to people. Film people. Celebrate people.
• Capture real moments, not staged nonsense.
• Promotions, wins, laughs, growth, hustle — all of it.

Own Social Like It’s Your Personal Brand

• LinkedIn. Instagram. TikTok. Whatever works.
• Short-form video is king — if that scares you, don’t apply.
• Show Durban’s energy, talent, pride, and potential.
• Make this site impossible to ignore.

Build Culture That Employees Feel

• Run engagement, recognition, and celebration programs
• Make new hires feel like they joined something special
• Turn work into a place people want to show up to
• Kill disengagement before it spreads

Turn People Into the Brand

Employees

• storytellers
• managers
• culture carriers
• leaders
• visible, human, respected

No fake motivation posters.

Real pride. Real growth. Real opportunity.

Who You Are

You’re probably:

• Loud with your heart, humble with your ego
• Obsessed with people, not titles
• Comfortable holding a phone AND running an event
• Emotionally intelligent — you feel rooms
• Proud to be South African and even prouder of Durban

You might have:

• 3–7 years in social, culture, engagement, marketing, or people ops
• Experience in BPO, CX, startups, or high-energy environments
• Zero patience for bureaucracy
• A bias for action

Degrees don’t impress us.

Execution does.

How We’ll Know You’re Winning (90 Days)

• Employees want to be featured
• Social engagement is climbing — organically
• Leaders are asking you for ideas
• Culture feels louder, tighter, stronger
• Durban starts getting noticed internally and externally

Final Truth

This role has real influence.

You will shape how people feel, how clients perceive us, and how Durban shows up on the global stage.

If that excites you — apply.

If that scares you — good. That means it matters.

Let’s build something people talk about.

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.