Social Media and Reputation Assistant

Brsk; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading broadband provider is seeking a proactive Social Media & Reputation Assistant to enhance its online presence and customer sentiment across digital platforms. The role involves monitoring engagement, managing brand discussions, and responding to customer reviews on various platforms. Ideal candidates will possess excellent written communication skills, be familiar with social media platforms, and exhibit professionalism in customer interactions. This position offers a remote work arrangement with a possible future permanent role.

Benefits

Monthly WFH allowance

Team meetings and training in Johannesburg

Qualifications

• Excellent written communication with strong brand tone.
• Confident across major social platforms: Facebook, Instagram, X/Twitter.
• Strong organizational skills and the ability to multitask.
• Ability to respond to customer reviews with professionalism and empathy.
• Familiarity with reputation and social media platforms.

Responsibilities

• Monitor daily engagement and manage brand conversations.
• Respond to direct messages across social media platforms.
• Monitor brand mentions and reviews on various platforms.
• Draft responses to reviews, both positive and negative.
• Escalate urgent issues to the Social Media & Reputation Manager.
• Maintain consistent response guidelines and brand tone.

Job description

About the role

We’re on the lookout for a sharp, proactive Social Media & Reputation Assistant to support our online presence, brand voice, and customer sentiment across all digital touchpoints. You’ll work closely with the Social Media & Reputation Manager to help keep our brand looking brilliant, sounding consistent, and showing up where our audience lives.

If you love fast-moving feeds, clever content, customer interactions, and a bit of digital detective work, this one’s for you.

About us

We’re not just another broadband provider—we’re the fastest-growing, full‑fibre ISPs in the UK. We’re big believers in open ideas, real impact, and teams that genuinely enjoy working together. If you’re after a role where your voice is heard and your work makes a difference, you might’ve just found your next move.

What you will be doing

Social Media Support

• Monitor daily engagement, jump into conversations, and accelerate where needed.
• Help respond to direct messages across all social media platforms.

Reputation & Community Management

• Monitor brand mentions, reviews, tags, and comments across platforms, review sites, and forums.
• Actively monitor Trustpilot and Google Reviews daily to identify new reviews and customer sentiment.
• Draft and send timely, on‑brand responses to all Trustpilot and Google reviews, including positive, neutral, and negative feedback.
• Offer support to customers across these channels where you can.
• Escalate urgent or high‑risk reviews to the Social Media & Reputation Manager and relevant internal teams.
• Flag emerging issues, sentiment shifts, or notable feedback that may impact brand perception.
• Assist in maintaining consistent response guidelines, tone of voice, and escalation processes.

What you will bring to the role?

• Excellent written communication with a strong sense of tone and brand personality.
• Confident across major social platforms (Facebook, Instagram, X/Twitter).
• Strong organisational skills and the ability to juggle multiple tasks at speed.
• Ability to respond to customer reviews with professionalism, empathy, and brand alignment.
• Familiarity with reputation and social media platforms (e.g., Trustpilot, Google Reviews, Facebook).

About you

• Naturally upbeat, creative, and digitally savvy.
• Calm under pressure and comfortable with quick turnarounds.
• A people‑person who can handle online conversations with charm, empathy, and professionalism.

Tech & Tools

• Highly computer literate with experience using Microsoft Office.
• Comfortable working remotely with your own reliable laptop and strong internet connection (monthly WFH and connectivity allowance provided). Although this is a remote role, we would like you to meet with the other members of the Customer Experience and Support team for team meetings and training, therefore you will be based in or around Johannesburg.
• Please note this a FTC for 3 months with the possibility of becoming permanent.

Why Join brsk?

• Be part of a dynamic, customer-obsessed team.
• Make a real impact in a fast-growing tech company.

Apply now and help us shape the future of customer experience at brsk.