Site Supervisor

Red Ember Recruitment (PTY) Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A staffing and recruitment firm is seeking a motivated individual to oversee Temporary Associates in Durban. Responsibilities include leading on-site teams, ensuring compliance with client regulations, facilitating training on policies, and maintaining strong client relationships. Ideal candidates should possess Grade 12, effective communication skills, and a strong attention to detail. The role offers a full-time position with a competitive monthly salary of R25000. Apply now to be part of a dynamic team that values operational excellence.

Qualifications

• Professional manner, positive attitude, and empathy required.
• Good communication skills at all levels.
• Attention to detail and accuracy is a must.
• Self-motivated with a high level of energy needed.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead, supervise, and motivate Temporary Associates on-site.
• Ensure compliance with client rules and Health & Safety requirements.
• Address performance or compliance issues proactively.
• Build strong client relationships and manage expectations.
• Compile operational reports and conduct trend analysis.

Skills

Customer Service

Organizational skills

Communication skills

Leadership Experience

Troubleshooting

Education

Grade 12

Job description

Client & Team Management

• Lead supervise and motivate Temporary Associates on-site. Participate in training and upskilling initiatives to ensure Associates meet client expectations.
• Monitor daily operations and ensure Associates comply with client rules regulations and Health & Safety requirements.
• Oversee attendance absenteeism and timesheet records intervening where performance or compliance issues arise.
• Approve team leave requests in line with company policy and provide feedback to the Business Line Manager on Associate performance and development.
• Implement maintain and communicate all relevant company policies and procedures to the team.
• Report Health & Safety incidents on-site as required.

Recruitment & Client Service

• Ensure client requirements are met through effective recruitment and placement of suitably competent Associates.
• Build and maintain strong client relationships while increasing headcount and market share per client.
• Respond professionally to client queries complaints or escalations ensuring timely resolution.
• Maintain an updated Associate database and participate in client inductions and onboarding.
• Ensure all client service obligations under Service Level Agreements are met and manage client perceptions positively.

Operational Management & Process Improvement

• Oversee daily operations ensuring compliance with organizational procedures and legislative requirements.
• Conduct regular checks of Associate performance attendance and payroll documentation.
• Identify process gaps and implement corrective measures to improve efficiency and service delivery.
• Ensure cost to serve client margins are maintained and escape operational challenges to the Business Line Manager.
• Support organizational development by providing feedback on client growth opportunities.

Analysis & Reporting

• Compile review and submit operational reports including attendance compliance and payroll documentation.
• Monitor daily operations and escape issues or breaches to management.
• Conduct trend analysis on client and Associate performance to improve service delivery and mitigate risks.
• Maintain accurate records of invoices Associate files and statutory compliance documentation.

Performance Management

• Conduct regular performance evaluations of Associates and provide constructive feedback.
• Monitor timekeeping adherence to procedures and SLA compliance.
• Recognize excellent performance and implement coaching or corrective measures as required.
• Ensure team performance aligns with quality standards and client expectations.

Training & Development

• Identify training needs for Associates and escape to management.
• Provide guidance coaching and mentoring to ensure team competency and professional development.
• Keep the team updated on changes to company policies procedures and client requirements.
• Document and share best practices and operational tips to enhance efficiency and service quality.

Requirements

• Grade 12.
• Professional manner positive attitude and empathy.
• Good communication skills at all levels.
• Knowledge of recruitment and internal administration processes.
• Attention to detail and accuracy.
• Self-motivated high level of energy.
• Ability to work under pressure and meet deadlines.
• Working knowledge of BCOE WCA/IOD Health & Safety Benefits and Bargaining Councils/LRA.
• Warehouse experience

Required Skills:

Grade 12. Professional manner positive attitude and empathy. Good communication skills at all levels. Knowledge of recruitment and internal administration processes. Attention to detail and accuracy. Self-motivated high level of energy. Ability to work under pressure and meet deadlines. Working knowledge of BCOE WCA/IOD Health & Safety Benefits and Bargaining Councils/LRA.

Key Skills: Customer Service,Developmental Disabilities Experience,Organizational skills,Communication skills,Computer Skills,Construction Experience,Computer Literacy,Security,Leadership Experience,Property Management,Supervising Experience,Troubleshooting

Employment Type : Full Time

Experience: years

Vacancy: 1

Monthly Salary: 25000 - 25000