Shop Assistant / Cashier - 1x Clicks Magaliesview

Clicks Group; Rustenburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company is seeking a customer-focused individual for a permanent position in Rustenburg. This role involves executing operational activities effectively at the point of sale and delivering excellent customer service. Candidates should have a Grade 12 education and ideally experience in a customer-facing role within retail or FMCG. Strong communication skills and a customer-oriented approach are essential for success in this position.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment.
• Understanding of stock management procedures and customer service excellence.

Responsibilities

• Execute all operational activities at the point of sale in a timely manner.
• Promote the Clicks clubcard and inform customers about promotions.
• Deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Position Overview

Location: Rustenburg
Contract: Permanent
EE position: Yes

Job Objectives

• Efficiently execute all operational activities at the point of sale in a timely manner.
• Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• Ensure the safe handling of cash at all times.
• Proactively promote the Clicks clubcard and enroll new clubcard members to achieve participation targets.
• Inform customers about promotions to positively affect sales and to ensure customers "feel good and pay less".
• Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• Execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• Maintain updated knowledge on products, ranges, promotions and events to provide correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable Competencies

• Working with people
• Persuading and influencing
• Planning and organising
• Coping with pressures and setbacks

Experience & Education

Minimum requirements: Desirable: experience in a customer‑facing role within a retail/FMCG store operations environment.

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level