Service Support Coordinator (Earth Moving Equipment)

EnableSA Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a motivated Service Support Coordinator in Johannesburg, South Africa. This critical role focuses on managing warranty processes, coordinating technical meetings, and engaging with OEMs to deliver service excellence. The ideal candidate will possess mechanical knowledge in the Earth Moving Industry and be experienced in warranty processes. Strong organizational skills and a passion for technical service are essential for success in this position.

Qualifications

• 3+ years post Trade in the Earth Moving Industry.
• Exposure to warranty system processes.
• Understanding of maintenance in the Earth Moving Industry.

Responsibilities

• Manage and oversee the full warranty process.
• Coordinate monthly technical meetings with dealers.
• Engage continuously with OEMs for system management.
• Plan annual technical training schedule.
• Monitor and manage OEM Dealer KPIs.
• Support the Service Manager with operational needs.

Skills

Strong mechanical knowledge

Experience with warranty processes

Technical product knowledge

Education

Grade 12

Mechanical Trade Test

Job description

We are looking for a highly motivated and technically skilled Service Support Coordinator to join our clients' team in Johannesburg. This role is critical in driving and supporting business growth by ensuring effective technical service support, managing the full warranty process, and coordinating technical details across branches, dealers, and customers. The ideal candidate will have strong mechanical knowledge within the earthmoving industry and a passion for delivering service excellence while ensuring OEM standards and systems are maintained.

Responsibilities

• Manage and oversee the full warranty process, ensuring accurate claim submissions and OEM payment reconciliation.
• Coordinate and facilitate monthly technical meetings with dealers, driving consistency in service standards across all branches.
• Engage continuously with OEMs to maintain alignment and manage system access on the OEM portal.
• Plan and execute the annual technical training schedule for branches and dealers, ensuring skills and technology development.
• Monitor and manage OEM Dealer KPIs, proactively addressing machine alerts, SOS reports, and pre-service planning.
• Support the Service Manager with daily operational requirements and customer service maintenance agreements.

Requirements

• Grade 12
• Mechanical Trade Test
• 3+ years post Trade in the Earth Moving Industry
• Experience with Warranty Processes
• Exposure to Warranty system processes and exposure
• Strong Technical Product knowledge and understanding of maintenance in the Earth Moving Industry