Service Desk Agent

iOCO Pty Ltd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading tech services company is seeking Service Desk Agents in Johannesburg. The role involves handling customer calls for support and information, ensuring satisfaction and retention. Candidates should have 2-3 years of call center experience, strong administrative skills, and be fluent in English. An IT Support or A+ certification is preferable. This position requires flexibility for shift work to maintain optimal service levels.

Qualifications

• 2 – 3 years Call Centre experience in a support role.
• IT Support and / or A+ certification preferable.

Responsibilities

• Handle calls from customers regarding various requests.
• Provide support for web-based applications and IT functions.
• Maintain high levels of customer satisfaction.

Skills

Customer service skills

Strong Admin skills

Fluency in English

Education

GR 12 (Matric)

Job description

Service Desk Agents are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these consultants address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business. Agents will handle mostly Inbound Software support, with outbound calls being feedback and follow up related. Agents will support web based, current app modules and all IT related functions within TSAM environment.

What you’ll do:

Customer

• Optimal service level
• Shift work required
• Exceptional customer satisfaction levels
• First call resolution approach

Learning, Growth and Innovation

• Willing to accept new responsibilities, acquire and demonstrate relevant new knowledge.

Your expertise:

• 2 – 3 years Call Centre experience in support role
• Strong Admin skills
• OEM or dealer experience
• Fluent in English
• IT Support and / or A+ certification preferable

Qualifications required:

• GR 12 (Matric)
• IT Support and / or A+ certification preferable