Service Consultant - Talent Pool

Discovery Limited; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in South Africa is seeking a Client Service Representative for their Discovery Insure division. This role involves servicing clients through a call centre, managing policy changes, providing technical support, and ensuring excellent ongoing client support. Ideal candidates will have a Matric qualification and call centre experience in the short-term insurance industry. A strong emphasis on teamwork and adherence to corporate values is essential in this dynamic role.

Qualifications

• Matric qualification is essential for this position.
• Minimum years of call centre experience in short-term insurance is required.
• Sales experience is advantageous for prospective candidates.

Responsibilities

• Service clients in a call centre environment addressing policy changes.
• Provide technical support regarding Vitality Drive.
• Maintain accurate records of client queries and service requests.

Skills

Product knowledge

Soft skills

Sales

Technical support

Teamwork

Education

Matric

Degree

Class of business certificate

Continuous Professional Development (CPD) certificate

Job description

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Business Unit: Discovery Insure

Function: Client Service

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To service clients in a call centre with policy changes, policy advice, complaints, escalations and all ongoing support once a client’s policy has been activated.

Areas of responsibility may include but not limited to

• Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
• Upsell to existing clients.
• Outbound calls to clients to action servicing changes
• Technical support to clients in respect of Vitalitydrive
• Provide 1st call resolution.
• Ongoing client support.
• Accurate, timely administration.
• Achievement of monthly product and soft skills knowledge targets.
• Dealing with Service providers
• Teamwork, self-management and alignment with Discovery values.

Education and Experience

• Matric (Essential).
• years’ call centre experience in the short-term insurance industry (Essential).
• 2 years’ sales experience (Advantageous)
• Experience dealing with service providers (Essential)
• Class of business certificate (Advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Degree (Advantageous)

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.