Service Consultant - Talent Pool

Discovery; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing insurance firm in Sandton is seeking a Call Centre Agent to support clients with policy changes and complaints. The ideal candidate will have Matric and a minimum of 2 years in a call center within short-term insurance. Responsibilities include maintaining accurate records, upselling services, and providing timely client support. If you're passionate about service, eager to learn, and want to be part of a dynamic team, this is a great opportunity. Training and development opportunities are available.

Qualifications

• Must have Matric as essential education.
• 2 years experience in call centre within short-term insurance is essential.
• Familiar with dealing with service providers is essential.

Responsibilities

• Serve clients in a call centre regarding policy changes and advice.
• Upsell to existing clients through outbound calls.
• Provide accurate and timely administration for client queries.

Skills

Product knowledge

Soft skills

Client support

Teamwork

Sales skills

Education

Matric

FAIS Credits

RE 5 qualification

Degree

Job description

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared‑value Insurance model. Discovery Insure is South Africa’s fastest growing short‑term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award‑winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To service clients in a call centre with policy changes, policy advice, complaints, escalations and all ongoing support once a client’s policy has been activated.

Areas of responsibility may include but not limited to

• Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
• Upsell to existing clients.
• Outbound calls to clients to action servicing changes
• Technical support to clients in respect of Vitalitydrive
• Provide 1st call resolution.
• Ongoing client support.
• Accurate, timely administration.
• Achievement of monthly product and soft skills knowledge targets.
• Stakeholder engagement.
• Dealing with Service providers
• Teamwork, self‑management and alignment with Discovery values.

Education and Experience

• Matric (Essential).
• 2 years’ call centre experience in the short‑term insurance industry (Essential).
• 2 years’ sales experience (Advantageous)
• Experience dealing with service providers (Essential)
• FAIS Credits - full qualification (Essential).
• RE 5 qualification (Advantageous).
• Class of business certificate (Advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Degree (Advantageous)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.