Service Center Advisor - Customer Care & Tech Support

Defy; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading appliance manufacturer in South Africa is seeking a Call Centre Service Advisor to enhance customer satisfaction and resolve issues efficiently. The ideal candidate should have a Matric qualification and at least one year of call centre experience, alongside strong communication skills and fluency in English. In this role, you will liaise with customers, manage technical supports, and ensure service targets are met. This position is based in Midrand, Gauteng.

Qualifications

• 1 year of call centre experience preferred.
• Must possess strong communication skills.
• Proficiency in English is essential.

Responsibilities

• Liaise telephonically and in writing with customers and retailers.
• Provide technical product knowledge and support.
• Manage the CONTACT and Sales Force systems daily.
• Report on outstanding calls and customer satisfaction.

Skills

Good communication skills

Fluent English

Education

Matric

Job description

A leading appliance manufacturer in South Africa is seeking a Call Centre Service Advisor to enhance customer satisfaction and resolve issues efficiently. The ideal candidate should have a Matric qualification and at least one year of call centre experience, alongside strong communication skills and fluency in English. In this role, you will liaise with customers, manage technical supports, and ensure service targets are met. This position is based in Midrand, Gauteng.