Service Business Operation Leader South Africa

GE HealthCare; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare technology company is seeking a Service Business Operations Leader in Johannesburg, South Africa. This role includes overseeing customer contract management, ensuring accurate billing for services, and managing data quality in Service ERPs. Candidates must hold a Bachelor's degree in Business and possess strong analytical and communication skills. Driving process improvements and P&L productivity initiatives will be key responsibilities. The company offers a full-time position with a focus on integrity and collaboration.

Qualifications

• Experience in a business environment.
• Ability to challenge the status quo and drive process improvement.
• Proficiency in financial results link to operational performance.

Responsibilities

• Oversee customer contract management in the Service ERP.
• Timely and accurate billing for contract and non-contract services.
• Manage data quality in various Service ERPs and Tools.
• Drive Service End of Life processes.
• Provide analytical and operational reporting to drive execution.

Skills

Analytical skills

Communication skills

Interpersonal skills

Process improvement

Education

Bachelor's degree in Business or related field

Job description

Job Description Summary

The Service Business Operations Leader will drive business processes and own the wing-to-wing P&L for GE HealthCare Services Southern Africa region. He / she will work cross-functionally to drive first class service contract process execution data accuracy billing excellence and P&L productivity.

Job Description

• Oversee customer contract management in the Service ERP (contract addition modification & deletion)
• Timely and accurate billing of customers for contract and non-contract services
• Manage data quality in the various Service ERPs / Tools (Installed Base Contracts Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify execute and monitor P&L productivity initiatives
• Provide analytical and operational reporting to drive execution of revenues and costs
• Support Finance team during month quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Follow the GE Healthcare Quality Policy and procedures maintain effective quality systems compliant with applicable norms. Promptly escalation of any quality or integrity issues.
• Ensure compliance with regulatory requirements

Qualifications / Requirements

• Bachelors degree in Business or related field of study
• Progressive work experience in a business environment
• Demonstrated ability to challenge the status quo and drive process improvement
• Strong analytical and quantitative skills : Ability to clearly link financial results to operational performance drivers generate alternatives and drive positive change
• Excellent verbal and written communication skills
• Strong interpersonal skills

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors : to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

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Additional Information

Relocation Assistance Provided : No

Key Skills

Cement Plant,Account Payable,Bidding,Electrical Engineering,Kpo,Architecture

Employment Type : Full-Time
Experience : years
Vacancy : 1