Service Advisor Trucks and Buses

Daimler Truck AG; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global commercial vehicle manufacturer is seeking a service coordinator in Centurion to ensure seamless communication between customers and the workshop. This role focuses on managing job bookings, preparation of quotations, and ensuring compliance with company standards for documentation. Ideal candidates should possess excellent customer service skills, and technical knowledge of vehicles, and be proactive in maintaining workshop productivity. A strong commitment to quality service and adherence to organizational procedures is essential.

Benefits

Meal Discounts

Internet Connection

Health Benefits

Canteen-Cafeteria

Coaching

Parking

Inhouse Doctor

Barrier-free workplace

Good public transport

Events for employees

Company Retirement

Qualifications

• Experience in a customer service or automotive environment is preferred.
• Ability to conduct proper diagnosis based on customer descriptions.
• Excellent planning and organizational skills.

Responsibilities

• Serve as primary liaison between customers and workshop.
• Accurately capture service requirements and provide updates.
• Ensure efficient coordination of service activities.

Skills

Customer service excellence

Effective communication

Technical knowledge of vehicles

Job description

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market‑leading value‑added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview

To serve as the primary liaison between customers and the workshop by accurately capturing service requirements, providing timely updates, and ensuring the efficient coordination of service activities. Responsible for managing job bookings, preparing quotations, obtaining necessary approvals, and ensuring accurate documentation of service and repair work in alignment with manufacturer standards. Plays a critical role in delivering exceptional customer service, supporting workshop productivity, and ensuring compliance with the Company’s Integrity & Anti‑Bribery Codes, Conflict of Interest Policy, S.H.E. requirements, Delegation of Authority, and organisational processes.

Main Job Activities

Workshop Productivity

• Responsible for ensuring work is carried out according to customer’s requirements and authorization.
• Responsible for printing specifications/readjustments and forwarding them with relevant AWD to DTSA.
• Responsible for liaising with DTSA – based on outcome of repair required.
• Responsible for ensuring idle time is minimized by offering assistance in service and repairs.
• Ensuring that workshop productivity meets agreed standards.
• Reporting productivity/quality problems immediately and ensuring correct loading of workshop hours.

Customer Services

• Maintain a “fix right first time” service excellence.
• Improve and maintain customer service indexes percentages to agreed standards.
• Conduct proper diagnosis in line with Customers symptom description.
• Establish authorization for extra work.
• Ensure vehicles are tested to ensure quality.
• Ensure that jobs are pre-costed and invoices before customer collection, provide timely feedback to customers if delays occur.
• Explain all items of work at handover.
• Follow up on customer enquiries and complaints.
• Ensure all procedures are followed and adhered to with all customers regarding loan cars.

Finance and Administration

• Ensure effective daily planning.
• Adhere to labour sales and performance targets.
• Manage and control expenses.
• Pre-write job cards.
• Ensure that warranty claims are correctly recorded.
• Utilize progress control to meet deadlines.
• Strictly Manage WIP.
• Cash Outstanding to be monitored and controlled.
• Correct payments obtained.
• Adhere to credit control procedures.

Product, technical & business knowledge

• Stay abreast of industry developments eg, new products, warranty, maintenance.
• Ensure that all product, technical training is attended as per DTSA requirements.

Benefits

• Meal-Discounts
• Internet Connection
• Health Benefits
• Canteen-Cafeteria
• Coaching
• Parking
• Inhouse Doctor
• Barrier‑free workplace
• Good public transport
• Events for employees
• Company Retirement

Job Details

Job number: 6441
Publication period: 01/15/2026 - 01/26/2026
Location: Centurion
Organization: Daimler Truck Southern Africa Ltd
Job Category: Production
Working hours: Full time
To Location: All Locations Contact