Service Advisor

Westline Staffing Solutions; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local staffing agency in Stellenbosch is seeking a Service Advisor/After Sales Consultant. This role focuses on enhancing customer satisfaction by providing professional service and effective communication between various departments. The ideal candidate will have at least 2 years of experience in automotive service, strong customer service skills, and a valid driver's license. A competitive salary and incentives are offered, alongside standard company benefits like medical aid and provident fund contributions.

Benefits

Competitive salary

Incentive scheme

Medical aid

Provident fund contributions

Qualifications

• Minimum 2 years Service Advisor experience in an Automotive Dealership.
• Driver's license and own transport required.

Responsibilities

• Prepare for the customer's arrival.
• Ensure accurate Warranty and Motor plan details.
• Liaise with customers throughout service.

Skills

Customer service

Communication

Problem-solving

Education

Completed Certificated Service Advisor Training

Job description

About the job Service Advisor/After Sales Consultant

Role Objective

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

Key Responsibilities

• Prepare for the arrival of the customer
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System, track all vehicles and update control systems
• Liaise with customers on regular basis throughout service
• Ensure accurate invoice payments
• Vehicle hand over
• Customer follow up and reminders

The incumbent should display a passion for dealing with people and should continuously strive to promote a professional business image. The incumbent must assist fellow employees wherever possible and promote the services and products that the business has to offer. The incumbent should offer the Customer an overall service experience which exceeds his/her expectations.

• Minimum 2 years Service Advisor experience in an Automotive Dealership
• Drivers license, own transport
• Completed Certificated Service Advisor Training would be advantageous

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.
How to Apply:
Email a detailed CV to [e-mail] or send a whatsapp to 062 339 4389 for more information.