Service Advisor

Yamaha Distributors South Africa; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A service center in Sandton is seeking a Service Advisor to manage the complete service experience. The successful candidate will capture customer requirements, coordinate workshop repairs, and ensure satisfaction while meeting performance goals. Relevant qualifications include Grade 12, experience in a similar role, and proficiency in MS Office. The position offers an immediate start and requires excellent communication and multitasking skills. Applications close on 31 January 2026.

Qualifications

• Previous experience in a Service Advisor role is advantageous.
• At least 1 year in a similar capacity is required.
• Computer literacy is essential.

Responsibilities

• Manage service experience by capturing customer requirements.
• Coordinate repairs and ensure customer satisfaction.
• Communicate transparently about costs and progress.
• Prepare detailed cost estimates and obtain authorization.

Skills

Excellent communication and interpersonal skills

Customer-focused attitude

Attention to detail

Multitasking ability

Education

Grade 12 or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A vacancy has arisen for a Service Advisor reporting to the Workshop Manager at Tuning Fork Pty Ltd t/a Linex Lynnwood. The vacancy is open to candidates with immediate effect.

Company: Tuning Fork Pty Ltd t/a Linex Lynnwood

Reporting To: Workshop Manager

Availability: Immediate

Position Overview

To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.

Job Description

Customer Reception & Requirement Analysis

• Greet customers promptly and professionally
• Listen actively to customer concerns and vehicle issues
• Ask diagnostic questions to clarify symptoms
• Verify vehicle details, service history, and warranty status
• Record customer complaints accurately on job cards

Service Consultation & Repair Explanation

• Review inspection findings with technicians
• Translate technical issues into customer‑friendly language
• Recommend necessary and preventive maintenance services
• Explain service scope, parts, labor, and turnaround time
• Address customer questions and concerns transparently

Cost Estimation & Authorization

• Prepare detailed cost estimates (parts, labor, taxes)
• Communicate estimate clearly to customers
• Obtain written or digital authorization before work starts
• Update estimates if additional repairs are identified

Job Card Management & Workshop Coordination

• Open job cards and assign work to technicians
• Monitor job progress and workshop capacity
• Communicate delays or changes proactively
• Ensure availability of parts and special tools

Minimum Requirements

• Grade 12 or equivalent
• Computer literate
• Previous experience in a Service Advisor role (advantageous)

Minimum Experience

• At least 1 year in a similar capacity

Competencies

• Excellent communication and interpersonal skills
• Professional, approachable, and customer‑focused attitude
• Strong attention to detail and organisational skills
• Ability to multitask and manage competing priorities
• Trustworthy, reliable, and discreet with company information
• Competence in MS Office (Word, Excel, Outlook)

Application Deadline: 31 January 2026

Important Notice: If you have not received a response within two weeks after the closing date, please consider your application unsuccessful.