Service Advisor

AB Volvo; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive company in Middelburg is seeking a professional to ensure effective sales performance, manage customer satisfaction, and perform administrative tasks. The ideal candidate has a Matric / N4, strong administrative experience, and excellent communication skills. This position offers a chance to be part of a team dedicated to shaping sustainable transport solutions.

Qualifications

• Minimum of 2 years strong administration experience in a workshop environment.
• Ability to manage time effectively.

Responsibilities

• Ensure effective sales performance of the area allocated.
• Handle customer satisfaction and complaints.
• Plan workshop utilization capacity.
• Prepare and manage invoicing processes.
• Liaise between customers and the company.

Skills

Planning & organization

Good verbal and written communication skills

Technical knowledge

Accuracy and attention to detail

Ability to work under pressure

Education

Matric / N4

Administration Diploma (an advantage)

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Purpose of the role is to

ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting: This role reports to the Service Manager.

Job Objectives:

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.To assist with Health & Safety requirements of the branch.To conduct regular checks on Company vehicles as per the company policy.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.
• Planning & organization.
• Product knowledge.
• Technical knowledge.
• Good verbal and written communication skills.
• Ability to plan and organise.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 05 December 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category: Administrative & Business Support

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.