Service Advisor

University of Fort Hare; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-established luxury dealership in Cape Town seeks an experienced Service Advisor with at least 2 years in a similar role. The successful candidate will provide professional communication between customers and the service team, ensuring customer satisfaction. Responsibilities include preparing job cards and liaising with customers and technicians. Benefits include a competitive salary. Ideal candidates are self-managed with strong customer service skills.

Qualifications

• Minimum 2 years experience in a similar position within a motor dealership is preferable.
• Must have a Senior Certificate Grade 12.
• Technical qualification and/or aptitude is advantageous.

Responsibilities

• Prepare for customer and vehicle arrival.
• Prepare accurate job cards and cost estimates.
• Regularly liaise with customers and ensure follow-ups.

Skills

Excellent interpersonal communication skills

Customer and service orientation

Self-management and resilience

Education

Senior Certificate Grade 12

Technical qualification and/or aptitude

Job description

A Well-established Luxury Dealership has an opportunity for an experienced Service Advisor with at least at least 2 years experience in a similar position within a motor dealership to join their team in Cape Town (Western Cape).

The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

Requirements

• A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage
• Senior Certificate Grade 12.
• Technical qualification and/or aptitude would be advantageous
• Excellent interpersonal communication skills
• Customer and service orientation
• Self-management and resilience

Duties

• Prepare for the arrival of the customer and vehicle
• Prepare accurate job cards, cost estimates, and service recommendations
• Taking care of customer at initial consultation upon arrival
• Update Dealer Management System, track all vehicles and update control systems
• Regular Liaison with customers
• Liaise between customers, technicians, and parts departments
• Handle customer queries, complaints, and follow-ups professionally
• Maintain accurate service records and customer data
• Ensure accurate invoice payments
• Professional Vehicle Handover
• Customer follow – up and reminders
• Attend weekly service meetings
• General ad-hoc duties which might be assigned from time to time
• Assist fellow employees wherever possible and promote the services and products that the company has to offer.

In return, a competitive salary is on offer with benefits.