Service Advisor

Motus Corporation; Alberton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive dealership in Alberton is seeking a Service Advisor who will be responsible for providing exceptional customer service and managing client vehicle service needs. The ideal candidate must have experience in the automotive industry, strong communication abilities, and a valid driver’s license. This role includes greeting customers, scheduling service appointments, and ensuring client satisfaction throughout the service process.

Qualifications

• Previous experience as a Service Advisor in the automotive industry.
• Knowledge of Hyundai vehicles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and listen to their service needs.
• Schedule appointments and communicate service expectations.
• Liaise with technicians for timely service work.

Skills

Excellent communication skills

Customer service orientation

Multitasking

Attention to detail

Tools

Computer skills

Job description

Job title: Service Advisor

Location: Alberton, South Africa

Company: Hyundai Alberton

Hyundai Alberton is seeking a Service Advisor to join our team. The Service Advisor plays a crucial role in our dealership by providing exceptional customer service and managing the service needs of our clients’ vehicles. The ideal candidate will have excellent communication skills, a strong customer service orientation, and a passion for the automotive industry.

Responsibilities

• Greet customers and listen to their service needs
• Schedule appointments and communicate service expectations with customers
• Liaise with technicians to ensure timely completion of service work
• Provide accurate estimates and quotes for service work
• Keep customers informed of the status of their vehicle during the service process
• Ensure customer satisfaction by addressing any concerns or issues promptly
• Upsell additional services to customers as needed
• Maintain accurate records of all service transactions
• Follow up with customers after service to ensure satisfaction

Requirements

• Previous experience working as a Service Advisor in the automotive industry
• Knowledge of Hyundai vehicles and their service requirements preferred
• Excellent communication skills, both written and verbal
• Strong customer service orientation
• Ability to work in a fast-paced environment and multitask effectively
• Attention to detail and strong organizational skills
• Proficient computer skills
• Valid driver’s license

If you meet the above requirements and are passionate about providing exceptional customer service in the automotive industry, we encourage you to apply for the Service Advisor position at Hyundai Alberton.