Senior UX Designer

Tower Group South Africa (PTY) Ltd; Midrand; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology firm in Midrand is seeking a User Experience Designer with at least 4 years of experience. The role involves improving customer interactions through user-centered design for web and mobile apps. You'll conduct user testing, collaborate closely with developers, and use your technical skills-in HTML and JavaScript-to deliver exceptional user experiences. A degree in Interaction Design or a related field is necessary, alongside excellent communication skills. Join us to innovate and enhance our E-commerce platform.

Qualifications

• Minimum of 4 years industry experience in user-centered design or similar.
• Experience conducting user research and usability testing.
• Ability to create wireframes and prototypes of user interfaces.

Responsibilities

• Design user experiences for web and mobile applications.
• Conduct user testing and incorporate feedback into designs.
• Collaborate with developers to implement design solutions.

Skills

User experience design

User research techniques

Communication skills

Education

3-year degree/diploma in Interaction Design

Tools

HTML

JavaScript

Job description

The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front‑end user interface systems.

Key accountabilities and decision ownership

• User experience design
• Mobile development technologies
• User testing and research
• Channel strategy
• E‑commerce
• Interfacing technologies with front‑end user interface systems

Core competencies, knowledge and experience

Minimum of 4 years industry experience essential in the following:

• User‑centered design, interaction design, information architecture, or similar.
• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
• User Research Techniques and disciplines such as usability testing and contextual inquiries.
• Wireframes and prototyping of user interfaces.
• Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous.
• Excellent communication, presentation, and interpersonal skills.
• Experience working in a collaborative team and working directly with developers for implementation of designs.

Must have technical / professional qualifications

• 3‑year degree/diploma in one or more of these disciplines: Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human‑Computer Interaction or other related fields.
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• Masters in Psychology, Social Sciences advantageous.

Key performance indicators

• Exceptional user experience, measured through usability scores and customer feedback.
• Conversion rates on key journeys designed (E‑commerce and Self‑Service).
• Number of innovations designed resulting from user research and testing.