Senior Store Manager - JHB CBD

Pedros; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local fast-food chain seeks a Restaurant Manager in Johannesburg. Responsibilities include overseeing operations, managing staff, and ensuring customer satisfaction. The ideal candidate has at least 3 years of related experience and strong management skills. This role is instrumental in maximizing profitability and maintaining quality standards.

Qualifications

• Minimum 3 years related experience in restaurant management required.
• Advantageous to have GAAP experience and knowledge.
• Strong problem-solving and organizational skills necessary.

Responsibilities

• Oversee overall operations of the restaurant/take-away.
• Manage stock control, purchasing, and orders.
• Maximize profitability and meet sales targets.

Skills

Restaurant and Fast-Food Service experience

Customer service and good verbal communication skills

Management skills

Problem-solving skills

Organizational skills

Job description

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
  
  

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills