Senior Store Manager - Capricorn Square (CPT)

Pedros Chicken; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading fast-food chain in South Africa is seeking a Restaurant Manager responsible for overseeing operations, ensuring food quality, and managing staff. The ideal candidate should have at least 3 years of restaurant experience and strong management skills. This role also involves handling customer relations and ensuring compliance with health regulations.

Qualifications

• Minimum 3 years of restaurant and fast-food service experience required.
• Experience and knowledge of GAAP is advantageous.
• Strong management and organizational skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and compliance with health regulations.
• Manage stock control, purchasing, and customer relations.

Skills

Customer service

Problem-solving

Management

Organizational skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills