Senior Service Delivery Lead : Telecom & Vendors

Herotel Telecoms; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A telecommunications company is seeking an experienced Service Delivery Manager to oversee and enhance service delivery across South Africa. The ideal candidate will have at least 3 years of experience in service delivery or vendor management within the telecoms industry, possess strong negotiation skills, and hold a Bachelor's degree in a relevant field. Responsibilities include managing third-party suppliers and leading a national team to ensure optimal performance.

Qualifications

• Minimum of 3 years of experience in service delivery or vendor management within the telecoms industry.
• Strong negotiation skills essential.
• Relevant Bachelor's degree required.

Responsibilities

• Manage third-party suppliers and ensure compliance with SLAs.
• Lead a national team to optimize performance.
• Enhance the delivery of services across the country.

Skills

Service delivery management

Vendor management

Negotiation skills

Education

Bachelor's degree in a relevant field

Job description

A telecommunications company based in Tshwane is seeking a Service Delivery Manager to oversee and enhance the delivery of services across the country.

The ideal candidate will have at least 3 years of experience in service delivery or vendor management within the telecoms industry, strong negotiation skills, and a Bachelor's degree in a relevant field.

The role involves managing third-party suppliers, ensuring SLA compliance, and leading a national team for optimal performance.