Senior Project Manager Telephony

Pty; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications firm is seeking an experienced Senior Project Manager to oversee strategic telephony projects in Cape Town. The ideal candidate will have over 7 years of project management experience in telephony or IT infrastructure, with a strong grasp of telephony systems, stakeholder engagement, and a proven ability to lead complex initiatives. This role offers an opportunity to enhance call centre platforms and improve customer engagement through effective project leadership.

Qualifications

• 7+ years in project management with strong telephony experience.
• Deep knowledge of telephony systems like IVR and VoIP.
• Familiarity with project management frameworks (Agile, Waterfall).

Responsibilities

• Lead end-to-end planning and execution of telephony projects.
• Build relationships with stakeholders and teams.
• Drive projects involving IVR, VoIP, and call centre solutions.
• Identify and mitigate project risks proactively.
• Provide executive-level project reporting and updates.
• Implement best practices for project delivery.
• Mentor junior project managers and team members.

Skills

Strategic project leadership

Stakeholder management

Telephony systems oversight

Risk & issue management

Reporting & governance

Process & change management

Mentorship & leadership

Education

Bachelor’s degree in IT, Business, or related field

Postgraduate qualifications

Tools

MS Project

Jira

Job description

Senior Project Manager (Telephony)

Cape Town, South Africa | Posted on 02/04/2026

We are seeking an experienced Senior Project Manager to lead strategic telephony projects across the organization. This role will oversee complex initiatives that enhance telephony systems, call centre platforms, and customer engagement channels, ensuring projects are delivered on time, within scope, and aligned with business goals.

Key Responsibilities

• Strategic Project Leadership: Lead end-to-end planning, execution, and delivery of telephony projects, ensuring alignment with organizational objectives.
• Stakeholder Management: Build strong relationships with business leaders, technical teams, and vendors to ensure seamless project execution.
• Telephony Systems Oversight: Drive projects involving IVR, VoIP, call routing, contact centre solutions, and telephony infrastructure upgrades.
• Risk & Issue Management: Proactively identify, assess, and mitigate project risks, ensuring business continuity.
• Reporting & Governance: Provide executive-level reporting, dashboards, and updates on project status, milestones, and resource allocation.
• Process & Change Management: Implement best practices for project delivery and support change management initiatives across teams.
• Mentorship & Leadership: Guide and mentor junior project managers and team members on complex telephony projects.

Requirements

• Experience: 7+ years in project management, with strong experience in telephony, contact centre, or IT infrastructure projects.
• Education: Bachelor’s degree in IT, Business, or related field; postgraduate qualifications are a plus.
• Technical Skills: Deep knowledge of telephony systems (IVR, VoIP, call routing, contact centre platforms).
• Strong familiarity with project management frameworks (Agile, Waterfall, or hybrid).
• Proficiency: in project tracking and collaboration tools such as MS Project, Jira, or equivalent.
• Soft Skills: Excellent strategic thinking and stakeholder management skills.
• Strong leadership, decision-making, and problem-solving abilities.
• Ability to lead cross-functional teams and influence at senior management levels.

Nice-to-Haves

• Certifications such as PMP, PRINCE2, or Agile Scrum Master.
• Experience with cloud-based telephony solutions (Avaya, Genesys, Cisco, etc.).
• Exposure to ITIL or other IT service management frameworks.