Senior Operations Manager – Growth & Client Success

Concentrix - CA; Simon's Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading services company in Simon's Town seeks an Operations Manager II to oversee operations, coach managers, and ensure client satisfaction. Responsibilities include maintaining program profitability, compliance with service level agreements, and leading a positive work environment through employee engagement. Candidates must have extensive operations experience, particularly in BPO, and be flexible to work a rotating schedule. This is a full-time office-based role.

Qualifications

• 5 years of experience as an Operations Manager.
• 2 years of experience in a senior Operations role.
• BPO experience is essential.
• Ability to work US hours.
• Willing to work a flexible schedule, including 24/7 rotation.

Responsibilities

• Coach and supervise Operations Managers and Team Leaders.
• Build client relationships and meet service level agreements.
• Oversee compliance with contracts and client satisfaction.
• Conduct one-on-ones for performance reviews.
• Participate in cross-functional meetings to drive improvements.

Skills

Process improvement

Coaching

Flexible adaptation

Communication

Employee engagement

Job description

A leading services company in Simon's Town seeks an Operations Manager II to oversee operations, coach managers, and ensure client satisfaction. Responsibilities include maintaining program profitability, compliance with service level agreements, and leading a positive work environment through employee engagement. Candidates must have extensive operations experience, particularly in BPO, and be flexible to work a rotating schedule. This is a full-time office-based role.