Senior Operations Manager

Crayon Technologies (Pty) Ltd; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services provider in Johannesburg seeks a Senior Operations Manager to oversee operations and enhance process efficiency. The ideal candidate will have a minimum of 3 years experience in operations management and strong analytical skills. Excellent communication and leadership abilities are required, along with proficiency in CRM tools like Finance Master and Monday.com. This position mandates regular office attendance three times per week, along with a driver's license and own transport.

Qualifications

• Minimum of 3 years' experience in operations management, preferably within financial services.
• Proficiency in managing business operations with strong analytical skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee the execution of operations in a Premium Finance business.
• Drive process efficiency and compliance while ensuring client satisfaction.
• Mentor and manage team performance effectively.

Skills

Operations management

Analytical skills

Client engagement

Leadership skills

CRM tools proficiency

Communication skills

Excel proficiency

Tools

Finance Master

Monday.com

Job description

How you'll role As a Senior Operations Manager, you will be at the helm of ensuring the seamless execution of all operations in a Premium Finance business. Your leadership will drive process efficiency, compliance, and client satisfaction, all whi...

What you’ll need

• Minimum of 3 years’ experience in operations management, preferably within financial services
• Proficiency in managing business operations, with strong analytical skills
• Comfortable engaging with clients, especially on complex issues
• Strong leadership skills with experience in mentoring and team performance management
• Experience in CRM and finance management tools like Finance Master and Monday.com
• Ability to work independently, showing initiative and a proactive attitude
• Excellent communication skills, both written and verbal
• Driver's license and own transport
• Based in Johannesburg, with the ability to be in the office three times per week
• Excel proficiency is essential