Senior Operations Manager

Yassir.Com; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading super app company in Johannesburg is seeking a Senior Operations Manager to oversee operations across all dark stores and retail facilities. Responsibilities include managing order fulfillment, optimizing operational processes, and leading a high-performing team. The ideal candidate will have a Bachelor's degree in Business Administration, 5+ years of experience in operations management, and strong leadership skills. This role offers the chance to contribute to a fast-paced environment focused on creating exceptional customer experiences.

Qualifications

• 5+ years of experience in operations management within the retail, e-commerce, or logistics industry.
• At least 2 years in a leadership role.
• Proven track record of improving operational processes and leading teams.

Responsibilities

• Lead and manage operations across all facilities.
• Continuously analyse and optimise operational processes.
• Build, train, and lead a high-performing operations team.
• Oversee inventory control and management.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Flexibility

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Inventory management systems

Job description

Yassiris the leading super App in the Maghreb region set to changing the way daily services are provided.

It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub‑Saharan Africa.

It is backed (~$M in funding) by VCs from Silicon Valley, Europe and other parts of the world.

We offer on‑demand services such as ride‑hailing and last‑mile delivery.

Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.

Helping usher the continent into a digital economy era.

We're not just about serving people - we're about creating a marketplace to bring people what they need while infusing social values.

As the Senior Operations Manager, you will play a crucial role in managing our operations across all dark stores and retail facilities.

You will oversee the entire order fulfillment process, from receiving to processing and delivery, ensuring operational excellence, efficiency, and customer satisfaction.

Key Responsibilities

1. Lead and manage operations across all facilities, setting high performance standards to ensure efficiency and quality in order fulfilment.
2. Continuously analyse and optimise operational processes and systems to increase efficiency, reduce costs, and improve customer satisfaction.
3. Build, train, and lead a high‑performing operations team capable of meeting the demands of a fast‑paced environment.
4. Oversee inventory control and management practices to ensure availability and freshness of products, minimising waste and losses.
5. Work closely with supply chain team and logistics partners to ensure timely restocking and resolve any supply chain issues promptly.
6. Ensure that the operations team delivers exceptional service, addressing and resolving customer issues related to order fulfilment swiftly.
7. Ensure compliance with health and regulations within all operational activities and facilities.
8. Collaborate with senior management to develop and implement strategic plans to support business growth and operational scalability.

Qualifications

1. Bachelor's degree in Business Administration, Operations Management, or a related field.
2. 5+ years of experience in operations management within the retail, e‑commerce, or logistics industry, with at least 2 years in a leadership role.
3. Proven track record of improving operational processes, leading teams, and achieving tangible results.
4. Strong analytical and problem‑solving skills, with a data‑driven approach to decision making.
5. Excellent leadership and team management skills, with the ability to inspire and motivate.
6. Knowledge of inventory management systems and practices.
7. Strong communication and interpersonal skills, capable of working collaboratively across departments.
8. Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.

At Yassir, we believe in the power of diversity and the importance of an inclusive culture.

So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.

Don't just apply for job, come and be a part of our journey.

Let's create a better tomorrow together.

We look forward to receiving your application!

Best of luck,

Your Yassir TA Team