Senior Operations Associate - Inbound Call Center

WNS; Bellville; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A global Business Process Management leader is seeking an Inbound Call Centre Representative to handle general enquiries from patients via calls and emails. Candidates are required to have a Matric qualification and a minimum of 12 months' experience in a call center role, proven performance metrics, and clear phasing records. This position offers opportunities for professional development and career growth in a supportive environment.

Benefits

Professional development opportunities

Structured career path

Employee engagement activities

Qualifications

• Matric required.
• 12 months of Call Center experience.
• Demonstrated proven performance metrics.

Responsibilities

• Handle inbound enquiries from patients via calls and emails.

Skills

Inbound Call Handling

Communication Skills

Customer Service

Education

Matric

Job description

A global Business Process Management leader is seeking an Inbound Call Centre Representative to handle general enquiries from patients via calls and emails. Candidates are required to have a Matric qualification and a minimum of 12 months' experience in a call center role, proven performance metrics, and clear phasing records. This position offers opportunities for professional development and career growth in a supportive environment.