Senior Manager : Administration - Cigicell

Blue Label Telecoms; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A telecommunications company in Gauteng is looking for a Senior Manager in Administration. This role is critical to enable project delivery and manage a large support team, maintaining high customer satisfaction and efficient operations. The candidate will work closely with executives and lead efforts in project management, reporting, and stakeholder engagement. Strong leadership and communication skills are essential. Join us to play a vital role in achieving organizational goals and operational excellence.

Responsibilities

• Lead the Administration team to enable effective project delivery.
• Ensure streamlined interfaces between Admin and other teams.
• Provide feedback to senior leadership on project status.

Job description

Job Purpose

The Senior Manager : Administration will play a critical role enabling all projects within Revenue Assurance to run according to the SLA commitments and deliver customer expectations.

This role requires the incumbent to lead a large support team consisting of IT specialists (who interface with group Technology), procurement, reporting, logistics, billing, quality assurance and back-office administration.

This role forms part of the core leadership team within Revenue Assurance that will take responsibility for ensuring the 3 business areas work seamlessly together to deliver on all new and existing bids and tenders; anticipate, monitor and reduce revenue leakage and ensure customer satisfaction and retention.

Key Responsibilities

Business Unit Leadership

Work with Executive : Revenue Assurance and Senior Managers (Projects & Operations, Sales) to enable project delivery.

Ensure streamlined interfaces between Administration and other teams across Cigicell.

Provide regular feedback to Executive : Revenue Assurance and COO.

Develop, inspire and lead the Administration team.

Project Management Support

Ensure all project commitments and deadlines are met; communicate delays / issues.

Maintain constant communication on roles, service levels, and expectations.

Accurately track project elements to deliver monthly dashboards to senior leadership.

Processes

Ensure accurate project tracking and insightful reporting.

Manage accurate and timely invoicing and payments for clients and Cigicell.

Link invoices to project progress and delivery.

Ensure systems support data cleanse projects.

Weekly Feedback

Provide weekly feedback at management committee meetings.

Analyse support and project performance, recommending improvements at both project and portfolio level.

Efficiency & Accuracy

Manage teams effectively, ensure logistics and planning meet SLAs, maintain accurate asset register and stock tracking.

Ensure timely and accurate capturing and invoicing.

Stakeholder Management

Manage internal / external communication and expectations.

Build a culture of integrity and respect.

Co-create solutions and hold stakeholders accountable.

Update stakeholders regularly.

Build trust through open dialogue and contribute actively to leadership meetings.