Senior Key Account Manager

Insights Learning & Development Ltd; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading learning and development company in Johannesburg is seeking a motivated individual to manage customer relationships and develop business opportunities. The ideal candidate has experience in sales, strong communication skills, and a passion for delivering exceptional client experiences. This full-time role offers an opportunity to nurture long-term client relationships and achieve business targets.

Qualifications

• Accreditation with Insights Discovery is beneficial.
• Experience in sales or customer services environments.
• Self-motivated and driven with a passion for excellence.
• Strong capability in social selling.
• Solid office administration and CRM experience.

Responsibilities

• Manage a portfolio of accounts and build customer relationships.
• Qualify and develop new business opportunities.
• Nurture clients to enable long-term relationships.
• Deliver a legendary customer experience.
• Plan and prioritise sales activities.

Skills

Customer relationship management

Sales experience

Strong communication skills

Organizational skills

Analytical skills

Tools

Sales Navigator

D365

MS Office

Job description

Overview

Proactively manage a portfolio of accounts through building customer relationships by understanding their business needs and the value Insights can bring. Qualify and develop new business opportunities within your portfolio of accounts from initial enquiry and building relationships to meet the client needs and enable Insights to maximise potential business opportunities. Nurture clients to enable long-term relationships and enhance customer loyalty. Work collaboratively across teams globally with a knowledge of overall business strategy and goals. Consistently providing a legendary customer experience thereby achieving revenue and contribution targets. Plan and prioritise sales activities and towards achieving agreed business goals maintaining contribution levels margins and managing productivity output. Ensure client information is up to date and accurate by using D365 activities tools and systems. Manage pre and post workshop logistics liaising closely with wider departments - Delivery team Client Services Legal Finance etc. Follow the process steps outlined in the EPS program in a consistent and accurate manner. You will use your strong communication skills and telephone presence to build a rapport with clients and internal contacts and provide legendary customer experience. You will work as part of a team to manage the full Key Account portfolio of accounts. You will personally manage most of your accounts and work collaboratively with teammates on shared accounts when appropriate. You will prioritize your investment of time in your accounts and invest your time proactively in maximizing the value of the portfolio. You will build engaged relationships with your clients bringing value and insight to their Learning Strategy. You will be adept at positioning the value of Learning Journeys and multi-stage projects. You will demonstrate value to your clients through a thorough knowledge of Insights methodology resources solutions and services. You will have the ability to prioritise competing demands to make best use of time to meet deadlines and targets. You will demonstrate professional business judgement and strong organisational analytical and problem-solving skills. You will mobilize internal resources at the right times in the client relationships and you will set both the client and the internal resource up for a successful engagement.

Responsibilities

• Manage a portfolio of accounts and build customer relationships by understanding business needs and the value Insights can provide.
• Qualify and develop new business opportunities within the portfolio from initial enquiry to meet client needs and maximise opportunities.
• Nurture clients to enable long-term relationships and enhance customer loyalty.
• Collaborate across teams globally with knowledge of overall business strategy and goals.
• Deliver a legendary customer experience while achieving revenue and contribution targets.
• Plan and prioritise sales activities to achieve agreed business goals, maintain margins, and manage productivity.
• Keep client information up to date using D365 activities, tools, and systems.
• Coordinate pre- and post-workshop logistics with wider departments (Delivery, Client Services, Legal, Finance, etc.).
• Follow the EPS program steps consistently and accurately.
• Use strong communication skills and a professional telephone presence to build rapport with clients and internal contacts.
• Work as part of a team to manage the full Key Account portfolio and, where appropriate, collaborate with teammates on shared accounts.
• Prioritize time investment in accounts to maximize portfolio value.
• Build engaged relationships with clients, bringing value and insight to their Learning Strategy.
• Position the value of Learning Journeys and multi-stage projects effectively.
• Demonstrate value through knowledge of Insights methodology, resources, solutions, and services.
• Prioritise competing demands to meet deadlines and targets; use strong business judgement and organizational, analytical, and problem-solving skills.
• Mobilize internal resources at the right times to set up successful client engagements.

Qualifications

• Already with an accreditation with Insights Discovery is beneficial.
• Experience in sales or customer services environments.
• Motivated by achieving stretch goals with a natural drive for results.
• Think like a customer to deliver exceptional client experience, putting the customer at the heart of everything we do.
• Inspired and excited by ensuring Insights is seen by clients as a role model in customer service and customer experience.
• Take ownership and accountability for personal performance and development.
• Put the customer at the heart of everything we do.
• Self-motivated and driven with a passion for excellence
• Resilient with a commitment to overcoming barriers and challenges to achieve goals.
• Commitment to become a strong advocate for the value that Insights can bring to customers.
• Comfortable with making business decisions about account movements and adjusting your portfolio within the channel strategy.
• Building, managing, and maintaining strong relationships; building networks inside client organizations; leveraging successes to drive ongoing business in key accounts.
• Excellent presentation and communication skills with a keen eye for detail.
• Proven experience interacting with clients in a sales or customer services environment.
• Strong capability in social selling with experience in LinkedIn Sales Navigator.
• Experience in learning and development and/or consulting-related industries.
• Strong organizational skills with the ability to manage your own workflow.
• Solid office administration and CRM experience; good IT skills (MS Word, Outlook, Excel, PowerPoint).
• Nurturing yourself and your team with an inclination to support and coach newer salespeople.

Additional Information

Employment Type: Full-time

Key Skills: IT Hardware, Ado, Agriculture, Market Research, Art And Craft

Experience: years

Vacancy: 1

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong, that means accepting you for who you are and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.