Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst

O'Brien Recruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency seeks a Senior IT Technician to provide advanced support for IT systems, primarily in the pharmaceutical and cosmetics sectors. Ideal candidates will have a degree in IT, Microsoft certifications, and 4–6 years of relevant experience. The position is based in Cape Town with a competitive salary package offered.

Qualifications

• Degree/Diploma in IT, Information Systems, or related field.
• 4–6 years of experience in a senior IT support role.
• Strong knowledge of IT network infrastructures and systems.

Responsibilities

• Deliver advanced technical support for hardware, software, and network issues.
• Troubleshoot and analyze system faults.
• Administer server storage solutions and network devices.

Skills

Technical support

Troubleshooting

Communication skills

Proactive attitude

Education

Degree/Diploma in IT or related field

Microsoft Certifications

Tools

Power Apps

O365

Azure

Job description

Overview

We’re Hiring: Senior IT Technician

Are you an experienced Senior IT Technician with a proven track record in the pharmaceutical or cosmetic industry? We’re looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems.

Responsibilities

• Deliver advanced technical support for hardware, software, and network issues within SLA timelines
• Troubleshoot and perform root cause analysis on system faults
• Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers)
• Perform daily server checks via RMM tools to ensure optimal system performance
• Administer server storage solutions and network devices
• Ensure IT infrastructure security, integrity, and compliance with policies
• Manage system updates, security patches, and backups
• Monitor and respond to security incidents and threats
• Maintain and configure PABX systems (cordless & desk phones)
• Assist with IT-related tickets and provide end-user education on new technologies
• Maintain up-to-date IT documentation, LAN/WAN diagrams, and procedures
• Contribute to evaluating and implementing new hardware and software solutions
• Drive the development of onsite and cloud-based Microsoft ecosystems

Qualifications & Experience

• Degree/Diploma in IT, Information Systems, or related field
• Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator)
• 4–6 years’ experience in a senior IT support role
• Strong knowledge of IT network infrastructures, TCP/IP, servers, firewalls, managed switches, and hypervisors
• Hands-on experience with O365 administration and enterprise systems support
• Excellent communication skills and ability to support users at all levels
• Dependable, proactive, detail-oriented, and able to work under pressure

Location: Parow, Cape Town

Competitive package offered

Ready to take the next step in your IT career? Apply today

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