Senior Inbound Consultant

Tower Group; South Africa; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A travel and tourism leader in South Africa is urgently seeking an experienced Senior Inbound Consultant in Durban. Responsibilities include managing inbound enquiries, preparing quotations, and maintaining client relationships. The ideal candidate has 3-5 years of experience in inbound consulting and strong knowledge of Southern African destinations. Excellent communication skills and proficiency in Tourplan are key for success in this role.

Qualifications

• 3-5 years’ experience in inbound consulting within a DMC or tour operating environment.
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Proven track record in handling FIT and Group bookings.

Responsibilities

• Handle inbound travel enquiries from international wholesale agents.
• Prepare accurate and creative tailor-made quotations and itineraries.
• Negotiate rates and secure services with suppliers.

Skills

Inbound consulting experience

Excellent communication skills

Client service orientation

Problem-solving skills

Ability to work under pressure

Education

Grade 12

Tools

Tourplan

Job description

Our client, a leader in the travel and Tourism industry is URGENTLY seeking an experienced Senior Inbound Consultant to join their team based in Durban.

MINIMUM REQUIREMENTS

• Grade 12
• 3–5 years’ experience in inbound consulting within a DMC or tour operating environment.
• Strong working knowledge of Tourplan (a plus).
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Proven track record in handling FIT and Group bookings.
• Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
• High attention to detail and accuracy in costing and documentation.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Strong client service orientation with problem-solving skills.
• Team player with a proactive, positive attitude.

MAIN JOB FUNCTIONS

• Handle inbound travel enquiries from international wholesale agents and operators
• Prepare accurate and creative tailor‑made quotations and itineraries using Tourplan .
• Negotiate rates and secure services with suppliers to achieve competitive margins.
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
• Build and maintain strong relationships with clients and suppliers.
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
• Monitor and manage booking files to ensure services are delivered as promised.
• Provide pre‑departure support, including travel documentation and concierge‑style assistance.
• Resolve operational issues swiftly and professionally.
• Mentor and guide junior consultants where necessary