Senior Collections Specialist: Debt Recovery & Negotiation

Absa Group; Pretoria; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A prominent South African banking institution is looking for a Debt Management Officer to effectively handle customer debt and collections. This role focuses on negotiating repayments and rehabilitating accounts while ensuring compliance with policies. Successful candidates will demonstrate strong negotiation, customer service, and stakeholder management skills, along with relevant diplomas in banking. This position offers a chance to contribute to the institution’s growth in a supportive environment.

Qualifications

• Experience in debt management and collections strategies.
• Ability to negotiate repayment plans with customers.
• Strong stakeholder management skills.

Responsibilities

• Manage customer debt through effective collections tactics.
• Negotiate repayments with customers to rehabilitate accounts.
• Cure complex/delinquent accounts and manage workflow efficiently.

Skills

Negotiation

Customer Service

Debt Management

Stakeholder Management

Problem Solving

Education

National Diplomas and Advanced Certificates in Banking

Job description

A prominent South African banking institution is looking for a Debt Management Officer to effectively handle customer debt and collections. This role focuses on negotiating repayments and rehabilitating accounts while ensuring compliance with policies. Successful candidates will demonstrate strong negotiation, customer service, and stakeholder management skills, along with relevant diplomas in banking. This position offers a chance to contribute to the institution’s growth in a supportive environment.