Senior Benefits Administrator & Client Service Specialist

Momentum Metropolitan Holdings Limited; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company is seeking a detail-oriented Administrative Support professional in Cape Town. The role involves delivering professional service to clients, resolving queries, and ensuring compliance with service level agreements. Applicants must have a matric qualification and 3-5 years of experience in Employee Benefits. Intermediate proficiency in MS Office Suite is essential. The ideal candidate will possess strong problem-solving and time management skills, contributing to a client-centric service culture.

Qualifications

• 3-5 years' experience in Employee Benefits required.
• Intermediate experience with MS Office Suite (Word, Excel).
• Extensive industry knowledge and familiarity with relevant legislation.

Responsibilities

• Provide quick and accurate administrative support.
• Engage with clients professionally to resolve queries.
• Take ownership of complaints and ensure resolution.
• Provide clients with relevant information as required.
• Capture and update client information accurately.

Skills

Administrative support

Client engagement

Time management

Problem-solving

Attention to detail

Education

Matric or equivalent

Tools

MS Office Suite

Job description

A leading insurance company is seeking a detail-oriented Administrative Support professional in Cape Town. The role involves delivering professional service to clients, resolving queries, and ensuring compliance with service level agreements. Applicants must have a matric qualification and 3-5 years of experience in Employee Benefits. Intermediate proficiency in MS Office Suite is essential. The ideal candidate will possess strong problem-solving and time management skills, contributing to a client-centric service culture.