Senior Account Manager

Teraco; Gauteng; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading technology solutions provider in Gauteng is looking for a sales professional to develop new business opportunities within the public sector. Responsibilities include closing deals, managing the sales cycle, building client relationships, and collaborating with internal teams to deliver solutions. The ideal candidate should have strong sales skills and experience in client management.

Qualifications

• Proven track record in sales and client management.
• Ability to develop targeted sales plans and execute them.
• Strong understanding of customer needs and market dynamics.

Responsibilities

• Develop business opportunities and target new clients.
• Close deals and achieve sales targets.
• Manage the sales cycle for technical solutions.
• Build relationships with clients and internal teams.

Skills

Sales skills

Networking

Client relationship management

Tools

CRM software

Job description

Overview

The primary role of this position is to develop business opportunities / hunt for new Teraco clients, selling with and through Teraco Partners, with a focus on Public Sector.

Responsibilities

• Closing deals and achieving sales targets
• Developing a target plan, 30 / 60 / 90 and following through on execution
• Manage the sales cycle of technical, consultative solution sales
• Understanding what the customer is looking to solve
• Networking within the industry
• Identifying new markets and business opportunities / threats / competitor activities and communicate back into the Teraco business
• Pipeline management and reporting
• Review of client’s business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues / complaints into the formal Teraco channels
• Resolving Account related enquiries and communicating with Internal departments to resolve issues
• Operating as the lead point of contact for all matters specific to client accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors
• Collaborate with sales team to identify and grow opportunities
• Ensure the timely and successful delivery of our solutions according to customer needs
• Liaison between the customer and internal teams

Churn prevention

• Responding to possible churn timeously and taking action to prevent churn

Administration

• Maintaining CRM with up-to-date client contacts and activity details.
• Negotiating any additional terms in the supply of services

Reporting and communication

• Building relationships throughout business levels to maximise depth of awareness of Teraco and create strategic relationships
• Personal Performance review report